Chant'e Trost

Senior Teller:

• Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
• Conducted special service and account transactions for customers including ordering checks, placing stop payments, incoming/outgoing wire, foreign currency exchange, cash advance, card disputes, etc.
• Assisted customers in opening/closing all type of accounts and/or updating account titles (ex: changing of beneficiaries or converting regular account into trust accounts)
• Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
• Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
• Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
• Managed overdraft reports and required daily reports
• Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
• Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
• Coached and trained new bank tellers.
• Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
• Handled foreign currency and performed currency transaction reports.
• Answered phone and email inquiries on banking products.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Mortgage Loan Servicing Data/Flood/Payment Specialist:

• Managed a portfolio of loans to ensure timely payment application, proper account maintenance, and accurate recordkeeping.
• Maintained compliance with federal regulations, company policies, and industry best practices in all mortgage loan servicing activities.
• Provided exceptional customer service by accurately answering questions related to mortgage terms, payments, escrow accounts, taxes, insurance premiums, prepayment penalties.
• Enhanced team productivity, prioritizing tasks and cross-training on key job functions.
• Receives all new Mortgage Loan information from Loan Closing Department via loan boarding online sheets and various copies of mortgage documents in order to complete audit. Verifies loan amount and interest rate from FISERV system to Promissory note for accuracy. Verifies various other loan information as defined by Audit worksheet to FISERV system for accuracy.
• Complete all mortgage payments (including escrow/principal/heloc payments) when received via mail and complete all error adjustments if applied incorrectly at Branches.
• Complete and mail out various letters for discrepancies on mortgage loan account
• Rerun Escrow Analysis upon request or when required
• Complete and mail out Escrow re-analysis letters when payments have increased/decreased
• Complete Flood Notification letter when flood insurance needs to be renewed for mortgages that require flood insurance coverage
• Cut cashier's checks to mail to insurance companies when receiving flood insurance renewal
• Pull Monthly Flood Insurance Report
• Complete Returned mail procedures when receiving bad mail
• Send out returned mail letter notification to inform mortgage clients of address update
• Scan and count all mortgage portfolios and correspondence documents to imaging (New Angle)
• Schedule shredding from access when necessary
• Request or send boxes to and from Access Delivery on excess files that is kept with Access

• Set dining tables according to type of event and service standards with time management
• Greet arriving guests and escort them to assigned tables, obtain drink orders and answer questions about events
• Maintain table settings by removing courses, replacing utensils and refilling or cocktail beverages promptly in a clean and presentable fashion
• Bussed, clear, clean tables in a professional and efficient manner
• Deliver quality service by providing warm and welcoming environment
• Resolve guests complaints quickly and efficiently
• During down time, proactively prepare for upcoming events by folding napkins or wiping silver in advance
• Uphold highest standard for cleanliness of glass and silverware
• Routinely carried large loads of dishes to kitchen for washing
• Monitored guests for intoxication and immediately reported concerns to management

• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
• Served average of 30-40 patrons daily at a buffet style restaurant with consistent recommendations for exceptional service.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
• Upsold customers and optimized table-turns
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.

• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Met or exceeded sales goals by promoting bank products and services in every interaction.
• Helped customers open and close all type of accounts, apply for loans and make sound financial decisions.
• Verified amounts and integrity of every check or funds transfer.
• Completed monthly audits and managed overdraft reports.
• Pulled and reviewed daily branch reports
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
• Vault custodian who is in charge to balance entire branch and vault at the end of day
• Participated in sales incentive programs and earned referrals
• Trained numerous new associates in various banking procedures
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Kept teller window areas clean, organized and fully stocked.
• Reduced branch errors and passed audits by double checking all transactions
• Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Created member account profiles using Cleartouch online program
• Executed wire transfers, stop payment, and account transfers

• Displayed enthusiasm and knowledge about the restaurants menu and product
• Follow all safety and sanitation policies when handling food or beverage to uphold proper health standards
• Provide efficient friendly service
• Calculated charges, issued table checks and collected payments from customers.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Inspected restrooms for cleanliness and availability of supplies at leas twice per shift.
• Carried multiple plates at one time without dropping or spilling, decreasing overall customer wait time
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Checked order accuracy and food quality before delivering to customers.
• Answered phones politely and promptly, accurately recording and confirming reservations.

• Provided assistance with purchases, locating items and signing up for rewards programs.
• Helped customers find specific products, answering questions and offering advice.
• Processed returned items in accordance with store policy.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Smoothly processed incoming orders, handling numerous transactions per day with exceptional accuracy.
• Learned roles of other departments to provide coverage and keep store operational.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Processed customer payments quickly and returned exact change and receipts.
• Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Properly verified customer identification for alcohol or tobacco purchases.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Welcomed customers, offering assistance to help find necessary store items.