Chante Williams
Salisbury,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Admissions Director
Autumn Care of Statesville
Statesville, NC
08.2023 - Current
- Facilitate all processes of admissions including educating the families/patients on their goals and finances for their rehabilitation journey, and post-admission follow up with the families/patients.
- Handle insurance claim duties and verifiy that each meets standards of admissions.
- Manage 4 referral platforms, maintaining a response time of 15 minutes.
- Collaborates with local hospitals and nurse liaisons to receive patients for a 113 -bed Skilled Nursing facility along with private pay Assisted living facility.
- Submit time sensitive medical authorization updates request for current residents.
- Collaborate with all departments to make sure admission to facility is ran smoothly.
- Upon admission schedule appropriate transportation for new residents with standing medical treatments plans.
- Document and file medical records alongside other internal departments.
- Ensure time sensitive admission documents are signed for patients record.
Admissions Coordinator
Charlotte Health and Rehab Center
Charlotte, NC
03.2022 - 08.2023
- Collaborated with local hospitals and nurse liaisons to receive patients for a 90 -bed Skilled Nursing facility.
- Submitted time sensitive medical authorization updates request for current residents.
- Worked collectively with all departments to make sure admission to facility ran smoothly.
- Upon admission scheduled appropriate transportation for new residents with standing medical appointments and treatments.
- Review referrals from local hospitals, PACE and skilled nursing facilities.
- Document and file medical records along-side other internal departments to ensure streamline and adequate care for residents.
Medical Collections Specialist
State Collection Service
Wisconsin Rapids, WI
06.2020 - 02.2022
- Protected medical office operations and integrity by keeping patient information confidential.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Accepted and processed customer payments and applied toward account balances.
- Processed claims and forwarded information to Medicare, Medicaid, and commercial insurance companies.
- Processed refund requests and reconciled deposit and patient collections.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Updated account status records and collection efforts.
Human Resources Manager
Renown Enterprise Inc
Reno, NV
11.2019 - 05.2020
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Complied with local, state, and federal laws and established organizational standards.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
- Identified staff vacancies and recruited, interviewed, and selected best applicants.
- Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created compensation and benefits structures to align with market conditions and budget demands.
- Reduced HR budget by 10% by developing new processes and improving workflow.
Appointment Scheduling Specialist
LIFE Pittsburgh
Pittsburgh, PA
11.2017 - 02.2019
- Gather medical documents and records to file or transfer to other medical facilities.
- Schedule new and follow up appointments for participants as well as surgical procedures.
- Make sure that reliable transportation has been establish as well as home health care aids if needed.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Education
Associate of Science - Information Technology
Pittsburgh Technical College
Pittsburgh, PASkills
- Manage Referral Platforms
- Navigate, Create, Edit and Produce in Microsoft Office Application
- Sales/ Marketing
- Verbal and Non – Verbal communication
- GBA – Palmetto
- NC MUST
- Knowledgeable in multiple CRM Platforms
Timeline
Admissions Director
Autumn Care of Statesville
08.2023 - Current
Admissions Coordinator
Charlotte Health and Rehab Center
03.2022 - 08.2023
Medical Collections Specialist
State Collection Service
06.2020 - 02.2022
Human Resources Manager
Renown Enterprise Inc
11.2019 - 05.2020
Appointment Scheduling Specialist
LIFE Pittsburgh
11.2017 - 02.2019
Associate of Science - Information Technology
Pittsburgh Technical College
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