Chante Wingard
Ann Arbor,MI
Overview
15
15
years of professional experience
Work History
Patient Attendant
Michigan Medicine
Ann Arbor, MI
05.2026 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas, enhancing efficiency.
- Provided emotional support to patients, fostering a compassionate environment.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Provided physical support to patients through diverse types of mobility assistance.
- Checked patient vital signs, weight and pain levels for documentation purposes.
Patient Care Technician
Trinity Health&Rehab
Ann Arbor, MI
05.2025 - 08.2025
- Assisted nursing staff with patient mobility and daily living activities.
- Monitored vital signs and documented changes in patient conditions.
- Utilized electronic health record systems to update patient information accurately.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Service Associate
Michigan Medicine
Ann Arbor, MI
05.2025 - 06.2025
- Assisted patients with scheduling appointments and managing inquiries for efficient service delivery.
- Coordinated patient check-in processes to streamline workflows and enhance patient experience.
- Utilized electronic health record systems to maintain accurate patient information and support clinical staff.
- Responded promptly to patient concerns, providing clear communication and resolving issues effectively.
- Collaborated with healthcare teams to ensure seamless coordination of care for diverse patient needs.
- Monitored waiting room activities, ensuring a welcoming environment for patients and visitors alike.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Provided excellent customer service to patients and medical staff.
Medical Assistant
Michigan Medicine
Ann Arbor, MI
02.2025 - 04.2025
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Communicated effectively with patients to enhance their experience during visits.
- Provided patient education on treatment plans and follow-up care procedures.
- Collected vital signs and documented patient information accurately.
- Prepared examination rooms and ensured cleanliness and readiness for patient use.
- Maintained accurate medical records using electronic health record systems.
- Managed patient scheduling, ensuring efficient clinic operations.
PCW
Michigan Medicine University of Michigan
Ann Arbor, MI
10.2022 - 01.2025
- Monitored patient behaviors and reported changes to nursing staff for timely intervention.
- Assisted in patient care plans, ensuring adherence to treatment protocols and enhancing patient outcomes.
- Conducted therapeutic activities, promoting engagement and emotional support among patients.
- Collaborated with multidisciplinary teams to develop individualized care strategies for diverse patient needs.
- Documented patient progress accurately, maintaining compliance with healthcare regulations and standards.
- Trained new staff on best practices for patient interaction and safety procedures within psychiatric settings.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Conducted patient intake interviews, gathering vital information on medical history, current symptoms, and potential triggers for psychiatric episodes.
- Assisted in developing behavior modification plans that focused on promoting healthy coping mechanisms for patients with mental health challenges.
- Facilitated group therapy sessions for patients, fostering open dialogue and constructive feedback among peers.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Collaborated closely with mental health professionals with treatment plan implementation.
Patient Transporter
University of Michigan
Ann Arbor, MI
02.2015 - 10.2022
- Transported patients safely to and from various departments using designated routes.
- Assisted in the preparation of patients for procedures by ensuring comfort and safety.
- Collaborated with nursing staff to coordinate timely patient transfers for optimal care delivery.
- Trained new staff on protocols for patient transport, emphasizing safety and efficiency standards.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
Medical Assistant
Planned Parenthood
Ypsilanti, MI
05.2011 - 08.2014
- Assisted healthcare providers with patient examinations and procedures.
- Supported laboratory tasks including specimen collection and processing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Education
Medical Assistant -
Ross Medical Education Center
Ann Arbor, MI04-2011
High School Diploma -
Ypsilanti High School
Ypsilanti, MI06-2010
Timeline
Patient Attendant
Michigan Medicine
05.2026 - Current
Patient Care Technician
Trinity Health&Rehab
05.2025 - 08.2025
Patient Service Associate
Michigan Medicine
05.2025 - 06.2025
Medical Assistant
Michigan Medicine
02.2025 - 04.2025
PCW
Michigan Medicine University of Michigan
10.2022 - 01.2025
Patient Transporter
University of Michigan
02.2015 - 10.2022
Medical Assistant
Planned Parenthood
05.2011 - 08.2014
Medical Assistant -
Ross Medical Education Center
High School Diploma -
Ypsilanti High School