Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Adams

Randallstown ,MD

Summary

Proven customer service expert with a track record of enhancing guest satisfaction at Lombardi's through empathetic complaint resolution and accurate information provision. Skilled in multitasking and greeting guests, demonstrated by training new staff at Glennwoods and streamlining seating processes at Applebee's. Balances strong interpersonal abilities with precise cash handling, driving loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Glennwoods
09.2024 - Current
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.

Restaurant Hostess

Applebee's
01.2024 - 08.2024
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Customer Service Cashier

Compass Group USA
06.2022 - 05.2024


  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Representative

Lombardi's
05.2022 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Science - Nursing

Morgan State University
Baltimore, MD
05-2028

High School Diploma -

Wicomico High School
Salisbury
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning

Timeline

Restaurant Hostess

Glennwoods
09.2024 - Current

Restaurant Hostess

Applebee's
01.2024 - 08.2024

Customer Service Cashier

Compass Group USA
06.2022 - 05.2024

Customer Service Representative

Lombardi's
05.2022 - 01.2023

Bachelor of Science - Nursing

Morgan State University

High School Diploma -

Wicomico High School

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Chantel Adams