Chantel Aviles
84 Village Wood Dr. Waterbury,CT
Summary
Detail-oriented professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Litchfield Inn
10.2020 - Current
- Manage overall staff performance ensuring all departments have the proper tools to complete daily tasks.
- Processing charges, invoices, refunds and daily audit.
- Delivered exceptional customer service by resolving payment issues quickly and professionally.
- Trained staff in proper billing procedures, financial accuracy, and confidentiality protocols.
- Managed accounts receivable and guest folio settlements, ensuring accurate billing and timely payments from clients and vendors.
- Payment collection and follow-up
- Resolving billing discrepancies
- Communicating with clients about payments
- Trained all new personnel on hotel management software. This allowed new employees to learn how to check guests in and out, track hotel availability as well as all guests in house.
- Resolved guest complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow and performance.
- Conducted daily inspections of guest rooms and common areas to identify likely problems and have resolution before they occur.
Assistant
Jacqueline Rodriguez family daycare
06.2016 - 08.2020
- Assist child care provider in creating activities and lesson plans catered to a child’s individual learning needs.
- Assist with carrying out created lesson plans with children.
- Maintain a clean and organized environment for children to learn.
- Track a child's learning progress through observations and reports. While maintaining a record of their strengths and weaknesses.
- Supervising children while prioritizing their health and safety.
Education
Early childhood development
Naugatuck Valley Community College
Waterbury, CT01.2020
High School Diploma - Human services certificate; child development
Waterbury Career Academy High School
Waterbury, CT06.2019
Skills
- Exceptional time management and organization skills
- Training and development
- Experience with POS and billing systems
- Prioritizing tasks in a fast-paced environment
- Accuracy and attention to detail
- Money handling
- Team leadership
- Staff training and development
- Employee scheduling
- Recruiting and interviewing
- Inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Litchfield Inn
10.2020 - Current
Assistant
Jacqueline Rodriguez family daycare
06.2016 - 08.2020
Early childhood development
Naugatuck Valley Community College
High School Diploma - Human services certificate; child development
Waterbury Career Academy High School
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