Chantel Baugh
Bullard
Summary
Results-driven claims adjuster with extensive experience in claims evaluation, policy compliance, and evidence collection. Proven ability to enhance team collaboration and customer service, ensuring effective claims handling.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property adjuster/Administrative Assistant
Pilot Catastrophe Services
Richardson
10.2005 - Current
- Evaluated claims to determine liability and appropriate settlement amounts.
- Communicated effectively with clients to gather necessary information and clarify claims.
- Reviewed insurance policies to ensure proper coverage assessment and compliance.
- Provided training and support to new adjusters on claims management best practices.
- Participated in team meetings to discuss case strategies and share insights.
- Performed additional duties as assigned by management.
- Ensured compliance with state laws governing claim handling procedures.
- Interacted with customers to ensure that all relevant information was collected for each claim.
- Identified and obtained evidence to ascertain claim value.
- Conducted on-site inspections of property damage to assess repair needs and costs.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Facilitated communication support by drafting emails and memos, enhancing information flow within the team.
- Handled incoming correspondence, directing inquiries to appropriate personnel for prompt responses.
- Collaborated with team members to support project management tasks, enhancing workflow efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Theft claims processor
E.A Renfro & Co.
Bakersfield
12.2013 - 02.2014
- Reviewed incoming claims for accuracy and completeness before processing.
- Maintained detailed records of claims processing activities for compliance audits.
- Communicated effectively with clients to clarify claim details and requirements.
- Conducted thorough assessments of claims to determine validity and eligibility.
Education
GED -
Alto High School
Alto, TX05-1986
Skills
- Claims evaluation and completed policy compliance State Letters
- Evidence collection and loss coverage
- On-site inspections
- Team Lead/ collaboration
- Multitasking and organization
- Property adjusting
- Worked Traveling Catastrophe Mobil Bus when Disaster Strikes, reviewing Policy's and submitting Advances to Customers
- Worked as a Husband Wife Team traveling for 20 years working Statewide Disasters for property damage from Fires, Hurricanes etc
- Submitted contents inventory claims over 100,000
- Office Inside work such as review Insurance Policy for submitting Denial Letters
- Scoped property Damage
- Set Customer appointments for Adjusters
- Trained Employees on how to work Tasks
- Customer Service to complete Digital Payment Methods
- Worked In Office Theft Claims
Certification
NFIP Certified, Texas Insurance Adjuster License, States of MS., LA., NC., OK.
Timeline
Theft claims processor
E.A Renfro & Co.
12.2013 - 02.2014
Property adjuster/Administrative Assistant
Pilot Catastrophe Services
10.2005 - Current
GED -
Alto High School