Chantel Bell
Jamaica,United States
Summary
Motivated professional with a strong desire to take on a challenging position that enables application of acquired skills and expertise from education and experience. Excited to contribute to a dynamic organization that offers growth and advancement opportunities.
Overview
10
10
years of professional experience
Work History
Clerical Associate
NYC Housing Preservation & Development
01.2023 - Current
- Provides information in person and via telephone, on registration, annual reports, violation removal certifications, and observed trends.
- Performing callback functions such as contacting tenants to verify if conditions have been corrected.
- Facilitating customer service, such as: handling telephone inquiries from tenants, and owners regarding complaints and inspection results.
- Performing data entry and processing of Dismissal Request and Notice of violations.
- Utilizes various databases, including HPD Info, to analyze building histories, identify code violations, and resolve issues effectively.
Call Center Representative
New York City Housing Authority
03.2019 - 10.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
IT’S A PIECE
07.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Head Cashier
ZARA
01.2015 - 04.2018
- Trained and guided new cashiers to enhance efficiency.
- Supported customers by overseeing purchase completion, item location assistance, and reward program registration.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associates - Liberal Arts & Science
Nassau Community College
Garden City, NY01.2008
High School -
Long Beach High School
Long Beach, NY06.2005
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Microsoft Word
- Microsoft Excel
- Problem-solving
Skillsexperience
Data Management and Research.,Conducts thorough research and enters critical data into HPD’s internal HPD Info system, maintaining accurate and up-to-date building records to support effective decision-making. Provide Excellent and Efficient Customer Service., Greet customers as they enter and leave establishment., Obtain client information by answering telephone calls., Good critical thinking and problem-solving abilities., Attention to Detail and Organizational Skills: Maintains meticulous attention to detail in all tasks, ensuring the accuracy of information and documentation, while demonstrating strong organizational skills to manage workflows efficiently..,
Timeline
Clerical Associate
NYC Housing Preservation & Development
01.2023 - Current
Call Center Representative
New York City Housing Authority
03.2019 - 10.2022
Customer Service Representative
IT’S A PIECE
07.2016 - 04.2019
Head Cashier
ZARA
01.2015 - 04.2018
Associates - Liberal Arts & Science
Nassau Community College
High School -
Long Beach High School
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