Chantel Berg
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
File Clerk
CF Industries
Catoosa, OK
09.2023 - 12.2023
- Developed systems that minimized time spent pulling individual files, enhancing overall workflow efficiency.
- Organized, purged, and digitized outdated HR files to streamline access and improve data management.
- Protected confidential information and complied with privacy rules.
- Supported teams by efficiently completing assigned duties, adapting to varying needs and priorities.
Bartender/Waitress
Bricktown Pints and Pies
Skiatook, Oklahoma
05.2023 - 09.2023
- Managed customer orders to ensure timely service and enhance customer satisfaction in fast-paced environment.
- Prepared and served diverse drinks to customers, contributing to positive dining experiences.
- Maintained cleanliness standards in Maintained bar area to enhance customer experience and organization of the bar area.
Barista
Starbucks
Owasso, OK
06.2022 - 05.2023
- Processed 300+ customer transactions daily, ensuring high satisfaction through attentive service.
- Onboarded new hires by providing training on store policies, drink recipes, and safety standards.
- Multitasking multiple orders and customer service while maintaining accuracy in product quality.
- Collaborated with customers and colleagues to foster a positive work environment.
- Worked collaboratively with customers and colleagues to create an overall positive work environment.
Operations Staffing Manager
Macys Logistics
Owasso, OK
09.2019 - 05.2022
- Oversaw daily operations for all non-production departments, ensuring alignment with strategic objectives.
- Partnered with executive leadership to deliver daily workflow visibility and data-driven progress updates.
- Oversaw payroll variance analysis, overtime reduction, and labor budget management.
- Leveraged payroll and production data in weekly triangulation meetings to influence key staffing adjustments.
- Balanced headcount against shift production targets to eliminate operational bottlenecks.
- Modeled historical output data to accurately forecast seasonal staffing requirements.
- Partnered with production managers to align staffing needs with internal goals, optimizing resource allocation.
- Supported various non-productive departments by providing administrative assistance. as needed - including procurement, and IT.
Assistant Manager
Acceptance Now
Shawnee, OK
03.2018 - 08.2019
- Educated customers on price options, features, and benefits, leading to increased conversions.
- Assisted customers in filling out their paperwork and understanding the terms of their loan.
- Improved store operations by building a solid relationship with other team members, and educated the sales team on rental process.
- Monitored account records and documented conversations, ensuring compliance during collection calls.
- Assisted in opening other stores and covered alternative locations.
Education
Tecumseh High School
Tecumseh, OKSkills
- Customer interaction
- Cash handling
- Time management
- Attention to detail
- Food Handling
- Upselling techniques
Timeline
File Clerk
CF Industries
09.2023 - 12.2023
Bartender/Waitress
Bricktown Pints and Pies
05.2023 - 09.2023
Barista
Starbucks
06.2022 - 05.2023
Operations Staffing Manager
Macys Logistics
09.2019 - 05.2022
Assistant Manager
Acceptance Now
03.2018 - 08.2019
Tecumseh High School