Chantel Berumen
Kingsport,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
National Platinum Service
Kingsport, TN
09.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated databases with new and modified customer data.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated system with order specifics and customer details, preferences, and billing information.
Store Associate
Five Below
Kingsport, TN
12.2023 - 11.2024
- Operated scanning equipment for price checks and stock replenishment.
- Recommended, selected and located merchandise based on customer desires.
- Ensured the cleanliness and tidiness of the store.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Resolved customer complaints promptly with professionalism and courtesy.
- Assisted customers with product selection based on their needs and preferences.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Described merchandise and explained use, operation and care.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Assisted customers with product selection, pricing and availability.
- Demonstrated excellent customer service skills at all times.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
06.2022 - 11.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Crew Member
Dunkin Donuts
Kingsport, TN
05.2021 - 03.2022
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stocked shelves and cases with new or transferred items.
- Took orders from patrons and input selections into store computer system.
Front Line Attendant
Golden Corral Buffet and Grill
Morristown, TN
02.2019 - 04.2020
- Greeted guests with friendliness and professionalism.
- Assisted in training new line attendants on the use of machinery, safety procedures, and company policies.
- Followed detailed instructions from supervisors for special projects or tasks.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Conducted periodic inventory counts of finished goods, raw materials, and supplies.
- Stocked displays with new and transferred merchandise.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05-2018
Skills
- Service Excellence
- Data entry
- Conflict resolution
- Database management
- Product knowledge
- Resourcefulness
- Active listening
- Problem solving
- Adaptability and flexibility
- Multitasking Abilities
- Verbal and written communication
- Excellent communication
- Complaint handling
- Customer service
- Attention to detail
- Phone etiquette
References
References available upon request.
Timeline
Customer Service Representative
National Platinum Service
09.2024 - Current
Store Associate
Five Below
12.2023 - 11.2024
Customer Service Representative
Advanced Call Center Technologies LLC
06.2022 - 11.2023
Crew Member
Dunkin Donuts
05.2021 - 03.2022
Front Line Attendant
Golden Corral Buffet and Grill
02.2019 - 04.2020
High School Diploma -
Volunteer High School
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