Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Blocton

Montgomery,AL

Summary

Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management

Overview

24
24
years of professional experience

Work History

Operations Manager

Jerryco properties
Selma, AL
01.2012 - Current
  • Maintained financial books, prepared invoices, oversee payroll.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized client contracts, records and reports to strengthen traceability.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.

Tax Preparer and Customer Service Remote

Papertrail Office and Tax Services
Montgomery, AL
01.2000 - Current
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Compiled data from clients to accurately complete tax forms.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Filed electronically through approved software programs.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.

Education

Major in Accounting -

KAPLAN UNIVERITY
01.2018

Next Level Customer Service Certified -

Alabama State University
Montgomery, AL
08.2000

Some College (No Degree) - Accounting And Business Management

Alabama State University
Montgomery, AL

Skills

  • Proficient in Microsoft Window
  • Quick Book Knowledge
  • Exceptional Communication
  • Computer Technology
  • Customer Service
  • Customer Retention
  • Invoice Processing
  • High-pressure environments
  • Team Leadership

Timeline

Operations Manager

Jerryco properties
01.2012 - Current

Tax Preparer and Customer Service Remote

Papertrail Office and Tax Services
01.2000 - Current

Major in Accounting -

KAPLAN UNIVERITY

Next Level Customer Service Certified -

Alabama State University

Some College (No Degree) - Accounting And Business Management

Alabama State University

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Chantel Blocton