Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Boyd

Columbus

Summary

Dynamic Security Officer with proven expertise at Midwest Protection Division in access control and emergency response. Recognized for exceptional incident reporting and surveillance monitoring, ensuring safety and security. Adept at resolving customer issues with a focus on satisfaction, while maintaining a calm demeanor in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Security Officer

Midwest Protection Division
Columbus
08.2024 - Current
  • Enforced access control measures in accordance with established procedures.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Verified photo IDs and tickets to allow guests passage.
  • Identified suspicious activity to determine appropriate response.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained high levels of alertness throughout shifts.
  • Monitored premises and recorded activity in daily officer reports.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.

Assistant General Manager

Speedway
Columbus
11.2021 - 06.2024
  • Conducted regular staff meetings to communicate goals, updates, and receive feedback.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Oversaw payroll preparation and administration for staff.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with company policies, procedures, and regulations.
  • Ensured that customer service standards were met or exceeded at all times.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.

Education

High School Diploma -

Fort Hayes High School
Columbus, OH
06-1999

Skills

  • Access control
  • Emergency response
  • Incident reporting
  • Surveillance monitoring
  • Risk assessment
  • Customer service

Timeline

Security Officer

Midwest Protection Division
08.2024 - Current

Assistant General Manager

Speedway
11.2021 - 06.2024

High School Diploma -

Fort Hayes High School

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Chantel Boyd