Chantel Brady
Kill Devil Hills,NC
Overview
24
24
years of professional experience
Work History
Automotive Service Writer
Kitty Hawk Commercial Truck & Auto
01.2023 - Current
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Professional Chauffeur
Coastal Transportation
04.2019 - 01.2022
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Server Shift Leader/Lead Caterer
Red Sky Cafe
01.2015 - 01.2019
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Certified Surgical Technologist
Outer Banks Hospital
08.2012 - 01.2015
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained high infection control standards.
Bartender
Striper's Bar & Grill
01.2010 - 08.2012
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender Shift Manager
Port O' Call Outer Banks
01.2000 - 12.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Science - Surgical Technology
College of The Albemarle
Elizabeth City, NC08.2014
High School Diploma -
Manteo High School
Manteo, NC1998
Skills
- Revenue Quotas
- Providing Feedback
- Customer Inquiries
- Store Layouts
Timeline
Automotive Service Writer
Kitty Hawk Commercial Truck & Auto
01.2023 - Current
Professional Chauffeur
Coastal Transportation
04.2019 - 01.2022
Server Shift Leader/Lead Caterer
Red Sky Cafe
01.2015 - 01.2019
Certified Surgical Technologist
Outer Banks Hospital
08.2012 - 01.2015
Bartender
Striper's Bar & Grill
01.2010 - 08.2012
Bartender Shift Manager
Port O' Call Outer Banks
01.2000 - 12.2010
Associate of Science - Surgical Technology
College of The Albemarle
High School Diploma -
Manteo High School
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