Highly-motivated employee offering Associates Degree in Science Of Business with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Hi, I’m
Chantel Brown
Bridgeport,CT
Summary
Overview
10
years of professional experience
Work History
M&T BANK Contact CenterBridgeport, CT
Customer Service/Retail Banker
11.2022 - Current
Job overview
- Assist customers via Genesys System to complete: Fund transfers, Ordering checks, PIN
- Reset
- Account Product Type Change, Closing Accounts and Account Enrollment
- Processing refunds, disputes, reversal, and stop payments
- Transfer customers to the proper queue when necessary.
Robert Half – Waterbury Housing AuthorityStratford, CT
Case Auditor
11.2021 - 03.2022
Job overview
- Monitored, tracked, and documented regulatory program requirements for resident applications, adhering to Federal, State, and local regulations
- Provided tenant screening, assessment, brief counseling, and case management to a high volume of applicants
- Reviewed and requested necessary information to complete case
- Quickly assess customer situation when a customer needs assistance
- Taking care of customers with advice or a solution on the spot
- Referred tenants to support team members who get them up and running again
- Submitted completed cases to the supervisor to review via Yardie technology
- Ensured confidentiality, accuracy, and completeness in tenant record documentation
- Observed and prevented fraud cases.
Kelly Connect – WAH/ Apple AccountStratford, CT
Technical Support Agent/Customer Service
11.2019 - 11.2021
Job overview
- Assisted new owners with setting up their phone and providing quick and efficient support to current customers to developing strong, positive relationships with Apple
- Quickly assessed the customer’s situation when they requested assistance
- Used knowledge of current Apple technology to help with, iWatch
- IPod, iPhone, iPad devices and Mac Computers
- As well as scheduled Genius Bar appointments, setting up repairs and resolved technical issues utilizing our Core system
- Referred customers to support team members who get them up and running again
- Provided personal training for new customers, helping them acquire the necessary skills they need to get started on photo, video, and music projects
- Utilize SaleForce to complete communications, acknowledgement, and acknowledge disciplinary actions.
Transcom –WAH/Apple AccountLauderhill, FL
Technical Support Agent
08.2018 - 09.2019
Job overview
- Assisted new owners with setting up their phone and providing quick and efficient support to current customers to developing strong, positive relationships with Apple
- Quickly assessed the customer’s situation when they requested assistance
- Provided the customer with a solution on the spot
- Used knowledge of current Apple technology to help with, iWatch
- IPod, iPhone, and iPad devices
- As well as schedule Genius Bar appointments, set up iLog repairs and resolve technical issues
- Referred the customers to a support team member who can get them up and running again
- Provided personal training for new customers, helping them acquire the necessary skills they need to get started on photo, video, and music projects.
Teleperformance USA – Apple at HomeLauderhill, FL
IOS/Mac + T1 Supervisor
08.2014 - 11.2017
Job overview
- Handled escalated questions via the telephone that usually focus on specific product segments, addressing both hardware and software related issues
- Reported/escalated issues through the appropriate channels
- Effectively communicating information with team members and customers alike
- Provided solutions to identified issues, as well as for mentored and trained (development and delivery) with new employees
- Proactively identified ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes
- Troubleshooted IOS Device, Mac/OS Devices and provided extended troubleshooting, while keeping constant contact.
Education
Post University
Associates of Science from Management
07.2021
University Overview
Training Direct
Certified Nurse’s Aide
01.2013
University Overview
Housatonic Community College
General Studies
09.2012
University Overview
Central High School
High School Diploma
01.2008
University Overview
Skills
- Analytical skills
- Detail-oriented
- Results-oriented
- Customer Service/Technical Support
- Healthcare
- Communications
- Technical support training
- Campaign development
- Product launches
- Content strategy
- Brand profiles
- High-impact communications
- Consistent messaging
- Mentoring
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- SalesForce
- Core
- ILog
- Yardie Technology
- PEP
- Genesys Cloud
- Workday
- 70 WPM
- Banking Software Familiarity
- Consumer Banking
- Customer Education
- Payment Processing
- Account Security
- Customer Service
- Data Entry
- MS Office proficient
- Customer service excellence
- Written Communication
- Reliability
- Team Collaboration
- Decision-Making
- Reliable and Responsible
- Balance Transfers
- Continuous Improvement
- Account Services
- Information Processing
- Team Leadership
Typing Speed
Typing Speed
60 WPM
Affiliations
Affiliations
- Volunteering with-in the community
References
References
References available upon request.Timeline
Customer Service/Retail Banker
M&T BANK Contact Center
11.2022 - Current
Case Auditor
Robert Half – Waterbury Housing Authority
11.2021 - 03.2022
Technical Support Agent/Customer Service
Kelly Connect – WAH/ Apple Account
11.2019 - 11.2021
Technical Support Agent
Transcom –WAH/Apple Account
08.2018 - 09.2019
IOS/Mac + T1 Supervisor
Teleperformance USA – Apple at Home
08.2014 - 11.2017
Post University
Associates of Science from Management
Training Direct
Certified Nurse’s Aide
Housatonic Community College
General Studies
Central High School
High School Diploma
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