Chantel Carter
Durham,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Support
Banc of Cal
Durham , NC
08.2020 - Current
- Orders checks, place stop payment orders and conduct additional special services for customers
- Provides customer service support to clients in a timely and efficient manner
- Completes day-to-day duties accurately and efficiently
- Provides front and backline customer support
- Assists in training my colleagues on policy and procedures
- Processes account maintenance/updates & corrections on IBS;
- Acts as point of contact for clients in a designated area, including overseeing all aspects of the deposit relationship of a client when coverage was needed.
- Follows policies and procedures, completes tasks correctly and on time, and supports the company's goals and values
- Verifies customers' identification to ensure compliance with laws and regulations
- Issues cashier's checks and deposited transactions when coverage was needed
- Works with other banking professionals to provide a seamless customer service experience
- Cross-trains when needed (Teller, Client Service Support, Receptionist, Client Service Representative)
Teller III
Truist Bank
Durham , NC
01.2016 - 09.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services
- Balanced cash drawers on a daily basis
- Assisted customers in opening new accounts and completing required paperwork
- Explained account information to customers in detail as needed
- Explained the features of various banking products available to customers
- Reported any operational issues or system problems that occurred during shift promptly
- Maintained confidentiality of bank records and client information
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Trained employees on cash drawer operation
- Balanced daily cash deposits and vault inventory with zero error rate
Skills
- Client Support
- Payment Processing
- Customer Support
- Client Relations
- Outbound Calling
- Cash Drawer Balancing
- Exceptional customer service
- Excellent time management skills
Certification
- Public Notary License -Durham, North Carolina
Timeline
Client Service Support
Banc of Cal
08.2020 - Current
Teller III
Truist Bank
01.2016 - 09.2019
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