Chantel Castro-Valdez
Lancaster,PA
Summary
Proven track record in enhancing customer experiences at Lancaster General Health Penn Medicine, showcasing exceptional customer service and effective multitasking abilities. Excelled in maintaining cleanliness and upholding hospitality standards, significantly contributing to operational efficiency and customer satisfaction. Demonstrated patience and empathy, ensuring a welcoming environment for all. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teaching Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Care Hostess
Lancaster General Health Penn Medicine
08.2021 - Current
- Answered customer questions about hours, and menu information.
- Answered phone calls to take orders while paying attention to their allergies
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience as well as congratulating them on their new bundle of jy
- Demonstrated strong multitasking skills ,making food trays ,making cold foods, taking temps matching trays to correct tickets , dropping and picking up trays to the correct rooms
- Organized, stocked and cleaned establishment's store room
- There are 4 different positions you can be on and you find out once arrived 1.Phones where you take orders , 2 Upstairs where you deliver trays to rooms and pick them up when patient is ready, 3 Cold Prep where you make salads, wraps and prep food for the station as well as take temps,Lastly Dishes when you unload the dirty carts of trays and put them through a big dish washer as well as putting dishes away.
Hotel Housekeeper
Cartoon Network Hotel
01.2020 - 08.2020
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Washed and folded towels and linens to properly stock guest rooms.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- When needed i would move to laundry room and clean and fold linens
Daycare Floater
Lancaster Rec Child Development Center at JP
08.2018 - 01.2020
- Supervised outdoor playtimes effectively, prioritizing safety while allowing kids to explore their surroundings freely within designated boundaries.
- Built rapport with parents, fostering strong communication regarding their child''s progress and needs.
- Upheld company policies consistently while serving as an integral part of the daycare team committed to delivering high-quality care services at all times.
- Fostered creativity and imagination through engaging storytelling sessions, enriching each child''s development process.
- Collaborated with staff members on implementing new teaching strategies, resulting in improved learning experiences for children.
- Strengthened social skills among children by encouraging group interactions during playtime and other collaborative tasks.
- Provided one-on-one assistance to children needing extra support, enhancing their overall educational experience.
- Adapted quickly to changing schedules or classroom dynamics, ensuring seamless support for lead teachers as needed.
- Ensured a safe and nurturing environment for children by closely monitoring play areas and maintaining cleanliness.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Would float from infant to preschool room to help where is needed while following adult to child ratio
- I would close every shift ensuring all the children left with their families and cleaning all the rooms
Education
No Degree - Early Childhood Education
Millersville University of Pennsylvania
Millersville, PA05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Communication Skills
- Cleanliness Maintenance
- Hospitality service expertise
- Food Running
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Hostess
Lancaster General Health Penn Medicine
08.2021 - Current
Hotel Housekeeper
Cartoon Network Hotel
01.2020 - 08.2020
Daycare Floater
Lancaster Rec Child Development Center at JP
08.2018 - 01.2020
No Degree - Early Childhood Education
Millersville University of Pennsylvania
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