Chantel Cespedes
Las Vegas,NV
Summary
Graduate student in Clinical Mental Health Counseling with experience in both mental health settings and customer-focused environments. Skilled in building rapport, active listening, conflict resolution, and problem solving with a calm, empathetic presence under pressure. Experienced in collaborating with interdisciplinary teams, documenting client progress, and facilitating evidence-based interventions. Committed to supporting clients through compassionate, effective, and personalized counseling strategies to support client growth and wellbeing.
Overview
8
8
years of professional experience
Work History
Student Counselor
UNLV PRACTICE
08.2025 - Current
- Provide individual counseling to adult clients using Person-Centered Therapy and Cognitive Behavioral Therapy approaches to support client growth and goal achievement
- Facilitate evidence-based Dialectical Behavior Therapy skills groups, promoting emotional regulation, mindfulness, and interpersonal effectiveness
- Prepare detailed progress notes and documentation, and collaborate with supervisors to ensure coordinated, high-quality care
Shift Lead
7 Leaves Cafe, Spring Mountain
04.2024 - Current
- Greet customers warmly, build rapport though active listening and thoughtful communication, and ensured their needs were met to create a positive experience
- Navigate high-pressure moments by maintaining a steady presence, addressing concerns, and finding solutions
- Carry out shift lead responsibilities with attention to quality, care, and consistency, supporting a positive customer-focused environment
Student Counselor
Moriah Behavioral Health, Dutch Valley Residential
01.2025 - 08.2025
- Built therapeutic alliances with clients to encourage engagement and positive behavioral outcomes
- Collaborated with interdisciplinary mental health teams to deliver comprehensive, client-centered care
- Documented client progress and responses to interventions to monitor treatment goals
Rehabilitative Mental Health Provider
HOPE Counseling Services
07.2023 - 06.2024
- Built supportive, empathetic relationships with clients to promote stability, engagement, and a safe treatment environment
- Coordinated with mental health clinicians to ensure consistent and individualized care
- Prepared detailed progress notes documenting client responses to interventions and treatment plan goals
Barista/Shift Manager
Benyeh Coffee and Pastry Shop, Downtown Summerlin Mall
10.2021 - 12.2023
- Advanced from barista to shift manager by demonstrating reliability, leadership, and supportive guidance to team members
- Oversaw daily operations, addressing challenges and guiding problem-solving to maintain a smooth, efficient workflow
- Trained staff to deliver attentive, personalized service by modeling active listening and ensuring positive customer experiences
Sales Associate/Breaker/Key Holder
Hot Topic, Downtown Summerlin Mall
04.2018 - 10.2021
- Exceeded sales goals through friendly engagement, asking thoughtful questions to understand customer needs, and offering personalized recommendations
- Addressed customer concerns directly and professionally, following up to ensure needs were met and satisfaction was achieved
- Mentored staff on best practices for managing challenging customer interactions, promoting a supportive and solution-focused team environment
Education
Master of Arts - Clinical Mental Health Counseling
University of Nevada, Las Vegas
Las Vegas, Nevada, NV05-2026
Bachelor of Arts - Psychology
University of Las Vegas, Nevada
Las Vegas, NV05.2023
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, Nevada, NV08-2021
Skills
- Problem-solving abilities
- Effective communication
- Active listening
- Adaptability and flexibility
- Interpersonal skills
- Teamwork and collaboration
Timeline
Student Counselor
UNLV PRACTICE
08.2025 - Current
Student Counselor
Moriah Behavioral Health, Dutch Valley Residential
01.2025 - 08.2025
Shift Lead
7 Leaves Cafe, Spring Mountain
04.2024 - Current
Rehabilitative Mental Health Provider
HOPE Counseling Services
07.2023 - 06.2024
Barista/Shift Manager
Benyeh Coffee and Pastry Shop, Downtown Summerlin Mall
10.2021 - 12.2023
Sales Associate/Breaker/Key Holder
Hot Topic, Downtown Summerlin Mall
04.2018 - 10.2021
Master of Arts - Clinical Mental Health Counseling
University of Nevada, Las Vegas
Bachelor of Arts - Psychology
University of Las Vegas, Nevada
Associate of Arts - Psychology
College of Southern Nevada