Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Conti

West Jordan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

ACE- Customer Service Expert/ Supervisor

1800 Contacts
10.2021 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving issues.
  • Streamlined processes for improved efficiency in handling customer inquiries.
  • Decreased response time by implementing an effective ticketing system for customer support requests.
  • Boosted customer retention with exceptional service and timely resolution of concerns.
  • Collaborated with team members to improve overall quality of customer interactions.
  • Mentored junior staff, resulting in increased productivity and improved performance metrics.
  • Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
  • Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
  • Reduced repeat complaints with thorough investigation of underlying issues and implementation of corrective actions.

Head Bartender

The Granite Club
07.2019 - 12.2021
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.

Bartender/Scheduling Manager

Lumpy's/Brickyard Bar
01.2017 - 01.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Trained and oversaw a group of 20
  • Collaborated with all outside vendors
  • Developed and updated scheduling
  • Answered phone calls and emails
  • Checked identification of customers
  • Operated POS
  • Balanced regular cash flow

BankTeller

Lend Nation
11.2016 - 11.2018
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.

Education

High School Diploma -

Hillcrest High
Midvale, UT
06.2007

Skills

  • Time Management
  • Active Listening
  • Team Collaboration
  • Conflict Resolution
  • Attention to Detail
  • Teamwork

Timeline

ACE- Customer Service Expert/ Supervisor

1800 Contacts
10.2021 - Current

Head Bartender

The Granite Club
07.2019 - 12.2021

Bartender/Scheduling Manager

Lumpy's/Brickyard Bar
01.2017 - 01.2020

BankTeller

Lend Nation
11.2016 - 11.2018

High School Diploma -

Hillcrest High

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Chantel Conti