CHANTEL COOK-NEWTON
Randallstown,MD
Summary
Dynamic and dedicated Assistant Property Manager with a proven track record of enhancing resident satisfaction through proactive issue resolution, efficient repair coordination, and strategic property updates. With three years of comprehensive property management experience, a strong focus on operational excellence, and effective leadership skills, performance is driven to achieve organizational goals. Committed to fostering a welcoming community environment while ensuring the highest standards of property maintenance and tenant relations.
Overview
31
31
years of professional experience
Work History
ER Unit Secretary
Ascension St. Agnes Hospital
05.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physicians, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Arranged transport back to a patients facility or home.
- EMS scans done monthly
Assistant Property Manager
Residential Realty Group
06.2020 - 02.2023
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Posted policies and rules in common areas for tenant review.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Attended staff meetings and took extensive notes to share with property manager.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Cashier/Bakeshop Clerk
Giant of Landover
05.2016 - 05.2020
- Replenished, restocked and kept various product display sets to enhance customer experience, maximize inventory turns. Professionally processed customer cash, debit and credit transactions for products sold. Maintained awareness of all promotions and advertisements while implementing company marketing strategies. Balanced cash drawer at beginning and end of shift. Calculate daily production numbers, aid with monthly inventory, analyze ways to increase efficiency and reduce cost of input without sacrificing quality thus maximizing profit. Provide professional, excellent customer service when answering questions about our bakery products.
Administrative Assistant
Howery, LLP
01.1995 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Human Services - Human Services Certificate
Catonsville Community College
Baltimore09.2012
High School Diploma - Office Management I & II
Anne Arundel Community College
Annapolis04.1993
Skills
- Tenant issue resolution
- Business processes and procedures
- Telephone and email etiquette
- Relationship building and rapport
- Tenant conflict resolution
- Housing regulations
- Payment management
- Administrative support
- Tenant relations
- Policy enforcement
- Rent collection
- Property management
Timeline
ER Unit Secretary
Ascension St. Agnes Hospital
05.2024 - Current
Assistant Property Manager
Residential Realty Group
06.2020 - 02.2023
Cashier/Bakeshop Clerk
Giant of Landover
05.2016 - 05.2020
Administrative Assistant
Howery, LLP
01.1995 - 04.2016
Human Services - Human Services Certificate
Catonsville Community College
High School Diploma - Office Management I & II
Anne Arundel Community College
COMMUNITY COMMITMENT
- The Hermitage at Solomon’s Island, Nurse Volunteer, 2011-09, 2018-06
- S.M.I.L.E., Cashier/Customer Service, 2011-04, 2014-09
- Canine Partners for Life, Service Dog Trainer, 1999-01, 2010-12