Client Advocacy
Chantel Covington
Homeless Outreach Coordinator/IHSS Care Provider
Summary
Compassionate Case Manager experienced in a wide range of environments. Hardworking and dedicated to achieving positive case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
Work History
Case Manager
Ariel Outreach Missions
08.2023 - Current
- Receive calls from clients in need and connects them with the correct source for assistance.
- Assists clients in setting achievable goals while providing ongoing encouragement and support.
- Monitors cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
IHSS Care Provider
In Home Support Services
06.2013 - Current
- Administers medications as prescribed, ensuring proper dosage and care is given.
- Coordinates with other providers as needed to ensure a smooth transition.
- Maintains detailed records of client interactions, progress updates, and changes in care plans.
Member Services Team Member
Solano First Federal Credit Union
08.2015 - 04.2017
- Served as primary point of contact for members of the Credit Union.
- Built trusting relationships with each individual member, giving the best experience.
- Managed member accounts, including the intake and disbursement of cash and checks.
- Worked with the opening and closing of the vault/opening and closing of the Credit Union.
Education
High School Diploma -
Kaploei High School
Kapolei 05.2001 -
Skills
Case Management
Referral Coordination
Records Management
Decision-Making
Proficient in MS Word, Office, Excel
Affiliations
Works closely with organizations like,
- Ariel Outreach Missions, Oakland for client care.
- Salvation Army, Oakland for client intake support.
- Saint Vincent De Paul, Alameda for client care.
- Building futures, San Leandro for client referral.
- Mission Samoa, Fairfield Homeless Outreach.
Timeline
Case Manager
Ariel Outreach Missions
08.2023 - Current
Member Services Team Member
Solano First Federal Credit Union
08.2015 - 04.2017
IHSS Care Provider
In Home Support Services
06.2013 - Current
High School Diploma -
Kaploei High School
05.2001 -
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