Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantel Curtis

Houston,Tx

Summary

Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

14
14
years of professional experience

Work History

Lead Scheduling Coordinator (remote)

Friend in Me
03.2020 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved customer satisfaction with timely appointment scheduling and accurate resource allocation.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Maintained detailed documentation of schedule changes, ensuring transparency in all aspects of shift assignments for both employees and management alike.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Implemented feedback from management to continually improve performance metrics within the chat support team.
  • Delivered prompt service to prioritize customer needs.
  • Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
  • Streamlined chat support processes for increased efficiency and reduced response time.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
  • Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
  • Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
  • Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
  • Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Completed bi-weekly payroll for 25 employees.

Patient Care Attendant ( Part Time)

Metro Care Service
08.2016 - Current
    • Improved patient comfort by providing attentive care and addressing individual needs.
    • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
    • Maintained a clean and safe environment for patients through regular room cleaning and sanitization.
    • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
    • Provided safe mobility support to help patients move around personal and public spaces.
    • Assisted patients with self-administered medications.
    • Built strong relationships with clients to deliver emotional support and companionship.
    • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
    • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
    • Scheduled daily and weekly care hours for client caseload.
    • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.

Visual Merchandiser

Dillard's
04.2016 - 08.2019
  • Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
  • Maintained visually appealing and effective displays for the entire store
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
  • Verified that all merchandising standards were maintained daily
  • Attended team meetings each month to voice concerns and offer constructive feedback to others
  • Communicated store policy violations to leadership team quickly and accurately
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Processed shipments and maintained organized stock shelves
  • Placed special merchandise orders for customers
  • Placed prices and descriptive signage to enhance displays and promote items
  • Recommended merchandise to customers based on needs and preferences
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Presented updated floor plans and design strategy to store management
  • Received and processed cash and credit payments for in-store purchases
  • Educated customers on product and service offerings
  • Worked as team member to provide highest level of service to customers
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Arranged consistent shelves, bins, and racks at 1 locations by following established planograms.

Visual Merchandiser

WEST ELM
12.2012 - 04.2017
  • Updated seasonal displays such as windows and mannequins to highlight current product lines
  • Supervised up to five employees on merchandising team
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across one locations
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Presented updated floor plans and design strategy to store management
  • Promoted new product releases and limited edition items to drive sales
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory
  • Updated store with completely new floor plan to offer customers more visually pleasing product experiences
  • Created retail displays to highlight particular products and drive sales according to corporate strategy
  • Developed creative visual merchandising campaigns to focus on selling older inventory
  • Placed prices and descriptive signage to enhance displays and promote items
  • Communicated merchandise needs and issues to appropriate supervisors in timely fashion
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
  • Received and processed cash and credit payments for in-store purchases
  • Marked clearance products with updated price tags
  • Educated customers on product and service offerings
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Processed shipments and maintained organized stock shelves
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Kept the showroom clean and maintained neat, orderly product displays
  • Worked as team member to provide highest level of service to customers
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Arranged consistent shelves, bins, and racks at 2 locations by following established planograms.

Clinical Admin Coordinator

UNITEDHEALTH GROUP
02.2015 - 01.2017
  • Performed in-depth reviews of claims to assess billing status
  • Checked cases to evaluate need for escalation to supervisor
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
  • Guided employees through routine and complex administrative situations with decisive but motivational approach
  • Interfaced with various departments communicated effectively using active listening, open-ended questioning and appropriate response skills
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
  • Automated office operations to manage client correspondence, record tracking and data communications
  • Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol
  • Maintained files and records for clients and observed all safety protocols to prevent breaches and misuse of data
  • Supported clerical needs of taking messages, scanning documents and routing business correspondence
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Gathered and organized materials to support operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed 30 cases weekly for customers insurance claims.

Cashier/ Sales Associate

ASHLEY STEWART
09.2010 - 12.2012
  • Helped customers find specific products, answering questions and offering advice
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
  • Trained new team members in cash register operation, stock procedures and customer service
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Learned roles of other departments to provide coverage and keep store operational
  • Compiled and updated client data to track payments trends and support accurate accounting
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened 15 accounts daily with new customers.

Education

Some College (No Degree) -

Houston Community College
Houston, TX

High School Diploma - BASIC STUDIES

Lamar High School
Houston, TX
05-2009

Skills

  • Deadline management
  • Meeting coordination
  • Scheduling expertise
  • Strong work ethic
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management skills
  • Effective multitasking
  • Critical thinking
  • Verbal and written communication
  • Customer service and support
  • Schedule appointments, Strong Interpersonal skills, Customer services, Data entry
  • Health records, ICD-9 & CPT coding, HCPCS, Citrix, Care Core, Care One, insurance verifications, Billing
  • Invoicing, Patient Charting, Medical terminology, Transcripts

Timeline

Lead Scheduling Coordinator (remote)

Friend in Me
03.2020 - Current

Patient Care Attendant ( Part Time)

Metro Care Service
08.2016 - Current

Visual Merchandiser

Dillard's
04.2016 - 08.2019

Clinical Admin Coordinator

UNITEDHEALTH GROUP
02.2015 - 01.2017

Visual Merchandiser

WEST ELM
12.2012 - 04.2017

Cashier/ Sales Associate

ASHLEY STEWART
09.2010 - 12.2012

Some College (No Degree) -

Houston Community College

High School Diploma - BASIC STUDIES

Lamar High School

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Chantel Curtis