Chantel Dedrick
Detroit,MI
Summary
Service-driven professional with leadership experience in high-volume customer-facing environments, known for creating positive guest experiences, resolving issues with empathy and professionalism, and supporting efficient daily operations. Brings a strong commitment to teamwork, safety, and service excellence.
Overview
6
6
years of professional experience
Work History
Customer Experience Leader
Victoria's Secret
08.2025 - Current
- Delivered exceptional service in a high-volume retail environment, resolving customer concerns and creating positive, loyalty-building experiences.
- De-escalated and resolved customer complaints, returns, and service issues while maintaining professionalism and supporting customer satisfaction.
- Coached and trained new associates on customer engagement, service standards, and effective problem-resolution techniques.
- Drove loyalty and service initiatives through personalized customer interactions and consultative selling.
Area Manager
Amazon
10.2022 - 07.2025
- Led cross-functional teams in a fast-paced, high-volume environment, ensuring service standards, operational excellence, and customer-focused outcomes.
- Resolved escalated operational and service issues through problem-solving, process improvement, and real-time decision-making.
- Coached and developed frontline employees, driving performance, accountability, and a strong team-oriented culture.
- Maintained compliance with safety and operational procedures while supporting efficient, timely service delivery.
- Partnered across departments to improve workflows, remove barriers, and enhance the overall customer experience.
Visual Merchandiser
Target
10.2020 - 09.2022
- Supported a positive guest experience by maintaining visually compelling, organized sales environments aligned with brand standards.
- Assisted customers with product location, recommendations, and service needs in a high-volume retail environment.
- Collaborated with store leadership and team members to execute merchandising strategies while supporting daily operational goals.
- Maintained accuracy and attention to detail in pricing, floor sets, and inventory presentation to support a seamless customer experience.
- Contributed to store readiness and customer flow during promotional events and peak traffic periods.
Education
Bachelor of Science - Apparel, Textiles, And Merchandising
Eastern Michigan University
Ypsilanti, MI12.2022
Skills
- Customer Relations
- Conflict Resolution
- Service Recovery
- Team Collaboration
- Operational Excellence
- Safety Compliance
- Problem Solving
- Training & Development
- Fast-Paced Environment Management
- Customer Satisfaction
Timeline
Customer Experience Leader
Victoria's Secret
08.2025 - Current
Area Manager
Amazon
10.2022 - 07.2025
Visual Merchandiser
Target
10.2020 - 09.2022
Bachelor of Science - Apparel, Textiles, And Merchandising
Eastern Michigan University