Chantel L. De Lay
Administrative Assistant
Napa,California
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Seeking a position that forges new learning opportunities and stimulates professional growth. Bringing a diverse skillset, passion for advocacy and serving the public, interpersonal skills, excellent time management and problem-solving skills. Motivated to learn, grow and excel in the public sector of compliance.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
City of St. Helena
St. Helena, California
01.2021 - Current
- As the primary administrative support for the Director of Public Works and the Operations team, I transcribe, format and proof letters, reports, statistical data, forms and other finished copies from rough drafts, margin notes, general instructions, or transcription notes, examining grammatical construction, punctuation, spelling, verb tense, contextual meaning, and layout
- Screening visitors and callers to determine their needs, prioritize and route them to appropriate staff or supervisor for attention
- Gather, organize, and tabulate a wide variety of specialized information for supervisor's use in completing reports, and special projects as assigned
- Arranged meetings and travel itineraries, preparing, and assembling agendas, and meeting packets; may perform other duties in support of various City commissions or committees
- Solely responsible for the processing and issuing of permits related to Public Works, receiving and routing of plan check reviews, issuances of abatement letters, intake, and processing of sewer annexation applications, and drafting staff reports and resolutions for items requiring City Council review and approval
- Performing City website maintenance, updates and other duties as assigned.
Night Auditor
Staybridge Suites
Fairfield, California
09.2021 - Current
- Serving as the manager on duty, primary tasks involve prompt and courteous check-in of arriving guests, proper processing of credit card payments, and accurate posting to guest folios
- Night audit duties include responding to inhouse guests inquires and request, balancing of OPERA inventory, resolving traces, processing tax exempt adjustments, running of night audit reports, and periodically updating and reformatting front desk documents.
Senior Secretary
Monterey County Behavioral Health Bureau
Salinas, California
11.2018 - 12.2020
- As the primary administrative support for two Deputy Directors and their management teams, I transcribe, format and proof letters, reports, statistical data, forms and other finished copies from rough drafts, margin notes, general instructions, or transcription notes: examining grammatical construction, punctuation, spelling, verb tense, contextual meaning, and layout
- Independently compose letters and memos for supervisor's signature and respond to routine requests for information
- Sort mail, screen visitors and callers to determine their needs ,prioritize and route them to appropriate staff or supervisor for attention
- Gathered, organized, and tabulated a wide variety of specialized information for supervisor's use in completing reports and special projects as assigned
- Managed both director’s time by maintaining appointment calendars, arranging meetings and travel itineraries
- Prepared and assembled agendas, meeting packets and board resolutions; also perform other duties in support of various County commissions or committees
- Take notes, dictation, or uses electronic media to record and transcribe correspondence, meeting records or reports containing specialized technical terminology related to the Behavioral Health’s ACCESS and Adult System of Care
Inventory Specialist
RGIS Inventory Specialists
Salinas, California
01.2018 - 07.2019
- Primary task involves accurately scanning a regular inventory of items such as merchandise and logging the results
- Duties also include physically counting items and matching the physical count to the company’s computer inventory.
Night Auditor
The Inn
Monterey, California
07.2019 - 12.2020
- Primary tasks involve prompt and accurate check-in of arriving guests, proper processing of credit card payments and posting to guest folios and the running of night audit reports
- Additionally responsible for the prepping for the following day’s breakfast service and preparing housekeeping lists and call log.
Sales and Marketing Coordinator
Carmel Valley Ranch
Carmel, California
08.2015 - 02.2018
- Serving as the primary administrative support to the Director of Sales, six Senior Group Sales Managers and two Directors of Leisure, my duties included the answering of incoming calls to obtain sales lead information and loading the data promptly and efficiently into the Delphi operating system
- I also run weekly, monthly, and daily reports as needed by senior staff and upper-level management
- I work closely with the sales, catering, and accounting teams to process countersigned contracts and payments for deposits and routing of those contracts to the client and the appropriate parties on property
- In addition, I am in charge of supplies/inventory needed to create VIP amenities for incoming guests to properly welcome them to the property and make their stay memorable.
Medical Receptionist/Back Office Medical Assistant/Mohs Technician
Barnard Dermatology
Monterey, California
03.2013 - 07.2015
- Responsibilities for the front office included in-processing and out-processing of patients scheduling appointments, collecting copayments and deductibles for various insurances, and answering phone calls from patients, insurance companies and pharmacies
- Responsible for accurately posting payments received and maintaining files for the same
- Also, solely responsible for compiling operative reports for Mohs procedures and excisions
- Back-office duties included rooming patients, triaging patients prior to the physician beginning examination, sterile tray setup for surgical procedures, assisting in Mohs surgery, excisions, biopsies, refilling prescriptions, sterilization of surgical instruments and assisting in the Mohs/pathology lab as needed
- Also, educated patients on proper use and application of cosmetic and prescription skin care products.
Facility Receptionist/Cashier
City of Seaside
Seaside, California
05.2011 - 03.2013
- Serving as the primary customer service liaison; duties included answering phone calls, processing of payments and applications related to the Resource Management Services Department, completion and issuing of building permits, intake, and file set-up for zoning permits and generating mailings for adjacent property notices
- I also serve as the secretary for the Planning Commission for the City of Seaside
- Recently added to my duties and job description is the role of the Building Technician which involved routing out plan checks, scheduling building inspections, serving as the point of contact and liaison to contractors, project managers and architects on various commercial and residential projects.
Education
Bachelor of Arts - Public Health
Southern New Hampshire University
Hooksett, NH 03.2022 - Current
Skills
Springbrookundefined
Affiliations
National Society of Leadership and Success
Timeline
Bachelor of Arts - Public Health
Southern New Hampshire University
03.2022 - Current
Night Auditor
Staybridge Suites
09.2021 - Current
Administrative Assistant
City of St. Helena
01.2021 - Current
Night Auditor
The Inn
07.2019 - 12.2020
Senior Secretary
Monterey County Behavioral Health Bureau
11.2018 - 12.2020
Inventory Specialist
RGIS Inventory Specialists
01.2018 - 07.2019
Sales and Marketing Coordinator
Carmel Valley Ranch
08.2015 - 02.2018
Medical Receptionist/Back Office Medical Assistant/Mohs Technician
Barnard Dermatology
03.2013 - 07.2015
Facility Receptionist/Cashier
City of Seaside
05.2011 - 03.2013
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