Chantel Fernandez
Dallas
Summary
Hardworking administrative professional offers great people skills, organized file management and deep understanding of patient/ clients protections. Enhances office operations by staying on top of clients & or patients and staff needs. Experience with electronic record keeping and insurance documentation.
Overview
7
7
years of professional experience
Work History
Babysitter
Self Employed Services
Brooklyn
07.2025 - Current
- Supervised children during playtime, ensuring safety and fostering engagement. of various ages and assisted with feeding, dressing and daily activities.
- Assisted children with homework, school projects, and chores to support their educational development.
- Used organization and time management skills to multitask and keep children on set schedules.
- Maintained a positive attitude while being patient and understanding with the children.
- Established trust through consistent communication with both parents and kids.
- Anticipated and addressed potential challenges using problem-solving skills.
HHA Coordinator
Preffered Home Care
Brooklyn
05.2022 - 06.2025
- Trained new staff members on office procedures to ensure consistent patient care delivery.
- Recommended service improvements that minimized recurring patient issues and complaints.
- Verified coverage and obtained authorizations for medical treatments through effective communication with insurance companies.
- Scheduled 98 to 114 patient cases, managing daily operations efficiently.
- Facilitated communication between staff, families, and patients to enhance service delivery.
- Created master schedules to optimize weekly workflow and resource allocation.
- Addressed pre-visit and point-of-care questions to improve patient experience.
- Managed transportation logistics and appointment scheduling for seamless patient services.
Medical Office Coordinator
Bowen Pain Center
Queens
06.2020 - 04.2022
- Coordinated patient scheduling for appointments and procedures at pain management center.
- Conducted pre-registration interviews with new patients to ensure accurate paperwork completion before appointments.
- Facilitated communication among patients, providers, and insurance companies to streamline information flow.
- Managed medical records to ensure compliance with privacy regulations.
- Processed billing inquiries and insurance claims for treatments, ensuring accuracy and timely resolution.
- Resolved patient complaints regarding accounts or treatments, enhancing patient satisfaction and trust.
Medical Receptionist
Golden Star Acupuncture
Queens
02.2019 - 12.2019
- Completed administrative patient intakes, including case histories and insurance information.
- Applied active listening skills to effectively address customer inquiries and resolve complaints.
- Increased customer satisfaction ratings through prompt issue resolution and effective problem-solving.
- Maintained organized workspace to facilitate smooth and efficient customer interactions.
- Protected customer privacy by ensuring confidentiality of sensitive information.
- Managed inventory by placing supply orders and restocking clerical spaces to ensure availability of essential supplies.
- Simultaneously managed multiple tasks while ensuring accuracy and attention to detail.
Education
GED -
NYS Flushing
Brooklyn, NY04-2025
Skills
- Childcare management
- Customer service
- Effective communication
- Detail orientation
- Teamwork and collaboration
- Insurance verification
- Medical records management
- Data entry
- Fast learner
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
Babysitter
Self Employed Services
07.2025 - Current
HHA Coordinator
Preffered Home Care
05.2022 - 06.2025
Medical Office Coordinator
Bowen Pain Center
06.2020 - 04.2022
Medical Receptionist
Golden Star Acupuncture
02.2019 - 12.2019
GED -
NYS Flushing