Chantel Fisher
Organ,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Medical Administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
1
1
year of professional experience
Work History
Patient Registration Interviewer
Gerald Champion Regional Medical Center
Las Cruces, NM
02.2023 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 25 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
Receptionist
MountainView Regional Medical Center
Las Cruces, NM
08.2022 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 35 calls and emails daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Associate of Applied Science - Health Information Technology
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2021
Skills
- Patient Relations
- Appointment Scheduling
- Payment Collection
- Data Entry
- Electronic Recordkeeping
- Eligibility Determination
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Documentation and Recordkeeping
- Relationship Building
- Calendar and Appointment Management
- Administrative Support
- Patient Scheduling
- Co-Payment Collection
- Computer Proficiency
- Data Entry Software
- Patient Health Information Access
- Cash Handling
- Adaptable and Flexible
- Office Reception
- Staff Leadership
- EHR Software
- Medical Terminology
- Supply Ordering
- Organization and Time Management
- Clinical Support
- Collaboration and Teamwork
- Appointment Setting
- Medical Recordkeeping
- Critical Thinking
- Collecting Patient Specimens and Tests
- Verbal and Written Communication
- Sterilizing Procedures
- Office Coordination
- Equipment Troubleshooting and Maintenance
- Detail-Oriented
- Problem-Solving
- Clerical Support
- CPR Certified
- Payment Plan Options
- Time Management
Timeline
Patient Registration Interviewer
Gerald Champion Regional Medical Center
02.2023 - Current
Receptionist
MountainView Regional Medical Center
08.2022 - 02.2023
Associate of Applied Science - Health Information Technology
New Mexico State University - Dona Ana Community College
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