Summary
Overview
Work History
Education
Skills
References
Personal Information
Cover Letter
Timeline
Generic
Chantel Gordon

Chantel Gordon

New York

Summary

Dynamic housekeeping supervisor with Vail Resorts, recognized for enhancing room cleanliness and reducing customer complaints through effective team coordination and training. Proficient in inventory management and safety protocols, I demonstrate strong leadership and communication skills, ensuring high standards of service and operational efficiency. Passionate about maintaining a safe and welcoming environment. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

7
7
years of professional experience

Work History

Housekeeping supervisor

Vail Resorts
Park City
09.2023 - 05.2024
  • I inspect rooms, report damages, prepare records, listen to complaints from customers, and maintain an inventory of supplies.
  • Reported all maintenance needs to the supervisor in a timely manner, resulting in timely repairs and improved safety
  • Identified and reported defective parts or components to supervisor to ensure quality products
  • Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after X months
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols
  • Developed and implemented effective Housekeeping procedures
  • Coordinated and scheduled housekeeping staff to ensure efficient coverage of all areas of the hotel.

Certified Nursing Assistant

Nursa
Salt Lake City
02.2022 - 04.2023
  • Provides patients comfort by utilizing resources and materials; transporting; answering patients call lights and requests; and reporting observations of the patients to nursing supervisor.
  • Documents actions by completing forms, reports, logs and records.
  • Reported changes in patient condition to nursing staff in a timely manner
  • Performed basic nursing tasks, such as dressing changes and wound care

Cleaner

Perennial Construction Solutions
New York
07.2018 - 01.2021
  • Clean and sanitize assigned guest rooms, including bathrooms, bedrooms and common areas, ensuring they are maintained to the highest standards of cleanliness and hygiene.
  • Greeted customers in a friendly and professional manner
  • Established a team of housekeeping staff that increased room cleanliness and reduced customer complaints
  • Provided assistance to other housekeeping staff members, resulting in an improvement in team collaboration
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols
  • Assisted with light housekeeping tasks, including laundry, vacuuming, and dusting
  • Developed and implemented effective Housekeeping procedures
  • Maintained a safe and clean living environment for clients, including performing light housekeeping tasks
  • Established a team of housekeeping staff that increased room cleanliness and reduced customer complaints
  • Developed and conducted training programs for new and existing housekeeping staff

Sales Associate

Hudson News Group
Jamaica
05.2017 - 11.2017
  • Provided guidance to customers for selecting products aligned with preferences and requirements.
  • Ensured timely restocking of merchandise through effective inventory management.
  • Facilitated smooth transactions by operating point-of-sale systems.

Education

Certified Nursing Assistant - Salt Lake City

CCCNA
Salt Lake City
10.2021

Browns Town High - Jamaica

Browns Town High
Jamaica
07.2008

Skills

  • Housekeeping Skills
  • Safety Principles
  • Coordination Skills
  • Hard Work and Dedication
  • Certified Nursing Assistant
  • Maintenance
  • Stock Control
  • Nursing
  • Patient Assessment
  • Wound Care
  • Knowledge of Hygiene
  • Friendliness
  • Team Working
  • Vacuum Cleaners
  • Training Activities
  • Passionate
  • Cooking Skills
  • Time Management
  • Communication Skills
  • Confident and Emotionally Stable
  • Creativity
  • Curiosity
  • Decision Making Skills
  • Interpersonal Skills
  • Leadership
  • Room inspection
  • Inventory management
  • Customer service
  • Time management
  • Safety protocols

References

Jennifer Crofoot, Vail Resorts, 8013303055, Jennifer.I.crofoot@vailresorts.com

Personal Information

Title: Housekeeping Supervisor

Cover Letter

  • I worked as a housekeeping supervisor in a 5 star hotel for couple months. I developed and managed a team of 30 housekeeping staff, and consistently ensured that the hotels has high standards of cleanliness and safety were met. My excellent interpersonal skills have enabled me to build strong working relationship with both guests and colleagues alike. It also allows me to quickly resolve any issue that may arise. I am also highly organized and pay attention to detail, which helps me to stay on top of tasks and keep operations running smoothly. I am passionate about housekeeping and strongly believe that my experience and skills make me the ideal candidate for this role. I appreciate your time and consideration and I look forward to hearing from you. Sincerely, Chan tel Gordon

Timeline

Housekeeping supervisor

Vail Resorts
09.2023 - 05.2024

Certified Nursing Assistant

Nursa
02.2022 - 04.2023

Cleaner

Perennial Construction Solutions
07.2018 - 01.2021

Sales Associate

Hudson News Group
05.2017 - 11.2017

Certified Nursing Assistant - Salt Lake City

CCCNA

Browns Town High - Jamaica

Browns Town High
Chantel Gordon