Summary
Overview
Work History
Skills
Timeline
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Chantel Goslin

El Paso

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

2
2
years of professional experience

Work History

Store Manager /Shift Leader/Barista

Teapioca Lounge
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Shift Leader

Vista Market
06.2023 - 01.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Developed training program for new employees, speeding up their integration into team.

Skills

  • Customer engagement
  • Problem-solving
  • Customer service expertise
  • Multitasking and organization
  • Store opening and closing
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training
  • POS systems
  • Team motivation
  • Team building and leadership
  • Goals and performance
  • Recruiting and hiring
  • Supply ordering
  • Policies and procedures
  • Strategic thinker
  • Bank deposit procedures
  • Sales analysis
  • Marketing and promotions

Timeline

Store Manager /Shift Leader/Barista

Teapioca Lounge
12.2023 - Current

Shift Leader

Vista Market
06.2023 - 01.2024

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Chantel Goslin