Chantel Harris
Sanford,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Call Center
Carenet health Care
03.2022 - 07.2023
- Scheduling doctor appointments.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Self-motivated, with a strong sense of personal responsibility.
Review
GuideHouse
06.2021 - 07.2022
- Conducted authorization requests and provider inquiries by phone, mail or fax to verify member eligibility and benefits.
- Worked within care access and monitoring team to offer clerical and data entry support for members requiring hospitalization and utilization review for healthcare services.
- Maintained confidentiality of client records to comply with HIPAA guidelines.
Tech Support Agent
Onn Star
02.2020 - 03.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Customer support Agent
DTE Energy
04.2017 - 01.2020
- Processing payments
- Making Inbound and outbound calls to customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Leasing Agent
Fairlane Meadow Apartments
05.2015 - 10.2016
- Learned and used QuickBooks, conduct all general office functions
- Perform receptionists duties, answer phones and greet perspective renters
- Show apartments to clients.
Education
National Paralegal Collage
01.2022
Office Administration
10.2014
Diploma -
Penn Foster High School
07.2014
OSHA Certification
03.2014
Skills
- Call Center Operations
- Quality Control
- Quality Assurance Controls
- Brand Representation
- Verbal and Written Communication
- Account Management
- Inbound Phone Call Management
- Customer Communication
- Performance Monitoring
- Logging Call Information
- Appointment Scheduling
- Call Control Skills
- Conflict Mediation Abilities
- Scripted Calls
- Performance Feedback
- Billing Adjustments and Refunds
- Customer Retention Strategies
- Online Chat
- Sales Quota Achievement
Timeline
Call Center
Carenet health Care
03.2022 - 07.2023
Review
GuideHouse
06.2021 - 07.2022
Tech Support Agent
Onn Star
02.2020 - 03.2021
Customer support Agent
DTE Energy
04.2017 - 01.2020
Leasing Agent
Fairlane Meadow Apartments
05.2015 - 10.2016
National Paralegal Collage
Office Administration
Diploma -
Penn Foster High School
OSHA Certification
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