CHANTEL HICKS
Livingston,Montana
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
16
16
years of professional experience
Work History
Quality Assistant
Livingston HealthCare
03.2020 - Current
- Designed objectives and initiatives that support mission and strategies.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Support medical providers with clinical operations and development.
- Implemented improvement initiatives and developed quality testing programs to monitor and identify gaps in new and existing practices
- Monitored compliance with processes, policies, procedures and standards regarding collection and management of annual contributions from shareholder companies
- Collaborated with managers to write procedures for specified departments.
- Analyzed data related to patient satisfaction surveys, identifying trends and opportunities for improvement in various aspects of care delivery within the organization.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
CASINO MANAGER
Lucky Lil's Casino
08.2008 - 04.2022
- Checked on staff regularly and adjusted workflows, assignments, and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Oversaw expenses, budget estimates and accounts for thousands of dollars per month.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT11.2023
Bachelor of Science - Business Administration, Healthcare Management
Western Governors University
Salt Lake City, UT10.2021
Skills
- Analytical and critical thinking with the ability to analyze any situation rationally and then act appropriately
- Excellent communication and planning leading to the ability to work with metrics for process improvements
- Flexible and adaptable with the ability to oversee and implement technology in ways that enhance modernize operations
- Dependable and responsible
- Self-Motivated and ambitious with the ability to act autonomously and assume charge in order to achieve an organizations objectives
- Attention to detail
- Capacity to comprehend financial records and apply this understanding to practical problems
- Complaint Investigation
- Caring and Empathetic
- Customer Service
- Risk Management
- Calm and Effective Under Pressure
Timeline
Quality Assistant
Livingston HealthCare
03.2020 - Current
CASINO MANAGER
Lucky Lil's Casino
08.2008 - 04.2022
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Business Administration, Healthcare Management
Western Governors University
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