CHANTEL HOLLAND
Windsor,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BOOKING COORDINATOR/CALL CENTRE
CANADA DIAGNOSTICS
06.2019 - 09.2022
- Maintained and updated patient files, data processes and charts for billing
- Generated and maintained schedules for various campuses
- Conducted scheduling of cases related to Operating Room
- Answered inquiries relating to account information, and services requested by the referring physician
- Scheduled clients serving 15 diagnostic clinics, taking into consideration client location, facility capabilities, and type of exam
- Managed high-volume work load, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
ACT MEDICAL CLINIC
09.2017 - 07.2018
- Organized transition from paper invoice to Accurro and online invoicing
- Trained 2 administrative assistants on Accurro and phone call management
- Communicated clearly with clients
- Co-organized events for more recognition of friends and family who might need extra help
- Performed bookkeeping, clinical and administrative tasks
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
TOTAL CARDIOLOGY
09.2016 - 09.2017
- Responsible for closing and opening the clinic as well as all duties associated with each shift
- Organized files (electronically and paper) as well as made new patient charts
- Managed a busy work environment and a multi line phone system
- Billed and invoiced the clients and made record for the required staff
- Responsible for receiving payment from clients, private billings for clients without coverage, third party billing, and
- Alberta Health
- Recorded minutes of meetings
- Handled the receiving and distribution of new referrals
- Performed administrative duties and office procedures as needed
ADMINISTRATION ASSISTANT/MOA
INGLEWOOD FAMILY HEALTH
06.2011 - 09.2016
- Calendar management, booking, cancelling, and rescheduling appointments, Data entry of all clients
- Manage heavy Volumes of Calls as well as multiple phone line systems
- Scanning documents into proper locations
- Make Outbound Referrals to other specialists
- Handled healthcare billing when needed
- Conducted basic accounting and clerical duties
- Perfumed bookkeeping and administrative tasks ensuring the office continued to run smoothly and stayed organized
- Billing, invoicing, Recording receipts and Handling Cash from clients
- Excellent Customer Service skills including politeness/etiquette/loyalty, negotiation, leadership, adaptability/flexibility, and complaint resolution
- Implemented Organizing files into alphabetical order, keeping all patient records up to date and making New Patient Charts both paper and EMR
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA/BOOKKEEPER
LASER REJUVENATION CLINIC & SPA
06.2012 - 05.2016
- Handled a busy multi line phone system
- Coordinated the travel plans for the directors of the office
- Sales of product and knowledge of services to clients
- Handled scheduling and data management such as booking appointments, Billing patients, and keeping all information up to date
- Daily bookkeeping by Balancing spreadsheets, creating invoices and recording all sales into the spreadsheets while matching it to the EMR system
- Coordinated Incoming and Outgoing Referrals
- Billed Alberta Healthcare when needed
- Responsible for ordering, receiving, Inventory records and stocking over $20,000 worth of merchandise, office supplies, and equipment every two weeks
- I had no overstocks or shortages in two years
- Responsible for Company Errands such as leaving to process bank deposits
- I was appointed to pick up any supplies for the clinic and would on occasion put gas in the doctors vehicles using the company credit card having to bring bank invoices and receipts as well as banking deposit slips
Education
MOA - Medical Assistant/Administration
CDI College of Business, Healthcare, and Administration
01.2009
Skills
I have experience in many EMR programs such as: Chirosuite, PS Suite, Mediplan, Inteleris, Wolf, and Accurro
- Attentiveness, patience, adaptable, flexible, punctual, reliable, fast learner, work well under pressure, organized, efficient in teamwork settings or alone, clear communication skills verbal and written
- File and data retrieval systems
- Strategic planning
- Negotiation
- Scheduling and calendar management
- Financial Management
- Administrative oversight
- Schedule Coordination
- Documentation and control
- Workflow planning
Certification
- CPR/AED/FIRST AID TRAINING
Timeline
BOOKING COORDINATOR/CALL CENTRE
CANADA DIAGNOSTICS
06.2019 - 09.2022
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
ACT MEDICAL CLINIC
09.2017 - 07.2018
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
TOTAL CARDIOLOGY
09.2016 - 09.2017
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA/BOOKKEEPER
LASER REJUVENATION CLINIC & SPA
06.2012 - 05.2016
ADMINISTRATION ASSISTANT/MOA
INGLEWOOD FAMILY HEALTH
06.2011 - 09.2016
MOA - Medical Assistant/Administration
CDI College of Business, Healthcare, and Administration