Chantel Howk
Summary
Skilled CSR seeking full-time position in Deployments , Solid team player with outgoing, positive demeanor Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, with top notch problem- solving skills.
Overview
15
15
years of professional experience
Work History
Appliance Operations Specialist
HomeServe USA
10.2024 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- As an appliance operations specialist, we managed contractor payments using a system called CAD, ensuring accurate and timely transactions, responsibilities including processing Work orders, assisting with buyout information and handling escalated customer issues with a focus on resolution. In addition we set up reimbursement claims for customers and located contractors to repair a variety of appliances, including clothes washers, clothes dryers, dishwashers , built in microwaves, ranges and ovens. This role required strong problem solving skills, efficient coordination, and a commitment to providing excellent customer service.
Repair Management Coordinator
HomesServe USA
03.2024 - 10.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded proactively and positively to rapid change.
- Assisted leadership in entering reimbursement request
Customer Service Specialist
Xcel Energy
01.2023 - 03.2024
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor in live time.
- Selected to take on reject work orders project.
- Compiled data for leadership to utilize for coaching.
- Created power point regarding escalations and presented to the team.
- Created spreadsheet organizing all incoming work orders for company transfer.
- Selected to review replacement documents for management approval.
Preschool Lead Teacher
The bridges preschool and childcare
10.2020 - 12.2022
- Planned programs and prepared activities for preschoolers
- Evaluated student achievement and growth using assessments
- Developed and implemented daily lesson plans to meet student needs
- Observed and redirected behavior using positive reinforcement techniques
- Established and maintained student behavior standards by explaining and enforcing rules
- Changed children's clothes and tended to injuries, illnesses, and toileting needs
- Monitored, organized, and reordered classroom supplies for continual availability
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning
- Educated young children about basic color recognition, foundational reading skills, and numbers to [Number]
- Taught children how to be good students and citizens by setting ambitious expectations.
Bar Waitress
Hooters
10.2018 - 03.2020
- Supported bar operations, including restocking, rotating beer kegs, and sanitizing glassware
- Memorized craft cocktail menu and assisted in preparation of drinks during high-volume shifts
- Calculated drink charges, processed payments, and balanced cash tills at end of shift
- Used POS system to enter customer orders and print final bill
- Addressed and quickly resolved customer complaints to promote loyalty.
Lead Teacher
Bridges Inc D Care
06.2016 - 10.2018
- Formulated individualized teaching strategies to meet specific learning needs
- Conducted specific activities with whole group, small group, and individual students on different academic levels
- Was in charge of classroom exchanges and updating parents of progress and potential problems
- Responded to any medical emergency in a calm and proper manner correlated with protocol.
Teachers Aid
Child's Planet
02.2014 - 06.2016
- Organized daily activities (inclusive of educational songs, and physical fitness activities)
- Developed positive relationships with individuals and promoted positive self-esteem and self-discipline
- Instinctively sought out strengths and weaknesses of child's needs for optimal support
- Delegated classrooms and individual programs
- Managing safety protocols by licensing requirements.
Cashier
Kohl's Apple Valley
01.2010 - 09.2013
- Customer service
- Performed daily tasks (Directed phone calls to necessary departments)
- Stocked inventory
- Helped delegate responsibility between coworkers.
Education
High School Diploma -
Eastview High School
No Degree - Education
South Central College
Mankato, MN01-2018
Skills
- Proficient in communication (phone, email, notes, Microsoft, excel)
- Problem Resolution
- Customer Service
- Complaint Handling
- Critical thinking
- Call center experience
- Payment processing
- Documentation
Skills
- Decision making
- Building strong relationships
Timeline
Appliance Operations Specialist
HomeServe USA
10.2024 - Current
Repair Management Coordinator
HomesServe USA
03.2024 - 10.2024
Customer Service Specialist
Xcel Energy
01.2023 - 03.2024
Preschool Lead Teacher
The bridges preschool and childcare
10.2020 - 12.2022
Bar Waitress
Hooters
10.2018 - 03.2020
Lead Teacher
Bridges Inc D Care
06.2016 - 10.2018
Teachers Aid
Child's Planet
02.2014 - 06.2016
Cashier
Kohl's Apple Valley
01.2010 - 09.2013
High School Diploma -
Eastview High School
No Degree - Education
South Central College
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