CHANTEL JENKINS, SHRM-CP
Parker,CO
Summary
Results-driven and compassionate human resources professional adept in achieving positive human resources results for growing companies. Skilled at partnering with management teams to build employee-centric cultures and programs. Organized and highly detailed, with excellent team leadership, communication, and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager, Human Resources
Procare Software
01.2024 - Current
- In addition to all Human Resources Generalist responsibilities: Supervise Recruiters and HR Coordinator
- Responsible for company Talent Acquisition initiatives and recruitment strategies
- Help drive company initiatives as the first point of contact on the Human Resources team.
Human Resources Generalist
Procare Software
06.2021 - 12.2023
- Provide general HR support for over 500 employees across 28 states and Canada as the first point of contact within the HR team
- Work closely with C-suite and other senior leadership teams as a strategic partner
- Maintain knowledge of best practices, local/federal laws and regulations and ability to integrate into policies and practices
- Solid knowledge of common federal regulations such as FMLA, ADA, FLSA and applicable state regulations
- Manage engagement surveys, pulse surveys, and onboarding/offboarding surveys
- Incorporate & analyze employee feedback to improve processes and strategize long-term business plans
- Capture key feedback from exit interviews and ensure smooth separations
- Lead the annual performance review process and work with leaders to achieve consistent/compliant procedures
- Review employee handbook annually and recommend changes based on business needs and changes to employment law
- Review existing policies and procedures to make recommendations for enhancing work productivity
- Conduct new hire orientation and manage all onboarding logistics for local and remote employees
- Benefits administration
- Employee relations
- Partner with managers on employee performance issues and create performance plans or conduct terminations
- Investigations, experience with EEOC
- Advise and consult
- Leaves of absence administration
- Strong knowledge of FMLA and other local state regulations
- Full recruitment lifecycle
- Work closely with Talent Acquisition team set and achieve recruitment goals
- Improve hiring processes and overall talent management
- Employee development and career pathing document creation and help structure corresponding programs
- EEO-1 Reporting
- Ensure all employee records are accurate, up to date, and process employee changes
- Compile and report HR data to VP of HR and Executive teams
- Regularly analyze reports and data
- Conduct compliance training for managers
- Partner with attorneys on immigration cases such as H-1B process
- Led integration of new HRIS and Performance Management systems.
Human Resources Coordinator
Procare Software
11.2019 - 05.2021
- Coordinate implementation of people-related services, policies, and programs
- Maintain work structure by updating job requirements and job descriptions for all positions
- I-9 and E-Verify certified
- Leaves of Absence administration
- Gather and maintain employee records ensuring accuracy and confidentiality
- Troubleshoot and provide technical assistance for HRIS and ATS systems
- Conduct employment verifications prior to hire
- Complete unemployment paperwork in a timely manner
- Process STD claim paperwork and ensure employee questions are answered prior to leave
- Orchestrate strategic recruitment approaches and campaigns to engage talented and highly qualified candidates
- Assist other departments in annual IT, Security, and Financial audits
- Complete background and reference checks to facilitate hiring and onboarding of employees
- Strategized new company procedures and helped transition to a hybrid work environment during pandemic
- Maintain company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Facility Supervisor & Childcare Director
South Suburban Parks And Recreation
08.2017 - 10.2019
- Managed over 30 exempt and non-exempt staff members and remained compliant with all FLSA standards
- Director of licensed childcare – managed over 40 children each day and camp staff
- In charge of facility operations, staff, events, and programs
- Responsible for facility financials and remaining within company budgets
- Provide excellent customer service to all guests
- Screened, interviewed, hired, and trained all employees
- Responsible for completing new hire paperwork and I-9 processing for employees
- Coached employees and corrected behavior issues
- Complied with all state licensing regulations and stayed current with CBI, and TRAILS background checks
- Remained HIPAA compliant in all aspects and ensure confidentiality
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment
- Served as point of contact for internal and external customers seeking support and information
- Enhanced customer satisfaction ratings by motivating employees
- Monitored safety compliance to maintain strict standards and protect employees from harm.
Recreation Coordinator & Childcare Director
South Suburban Parks And Recreation
10.2014 - 07.2017
- Director of licensed childcare – managed over 40 children each day and camp staff
- Tracked program spending, enrollments and attendance to produce monthly reports for program director
- Interviewed, trained, and supervised part-time and seasonal personnel to perform job functions of recreation center
- Performed assessments on activity programs to determine what specific activities were suitable
- Scheduled events in recreation facilities and coordinated staff volunteers to supervise events
- Collaborated with community agencies and city departments to provide youth program opportunities and community involvement programs
- Prepared facility budgets to monitor expenditures and payroll with established procedures
- Planned and evaluated recreation programs with General Manager to support community
- Created and delivered recreational programs for small and large groups of residents.
Store Manager
The Palms Resort & Spa
11.2010 - 01.2018
- Responsible for full recruitment cycle for all store locations across the Denver Metro area
- Managed 5-10 employees at each location including training, coaching, and development
- Ensured excellent customer service across all locations.
Education
Master of Science - Human Resources Management
Regis University
Denver, CO06.2021
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO12.2013
Skills
- Compliance
- Employee Relations
- Talent & Performance Management
- Benefits & Compensation
- Strategic Partnership
- Full Cycle Talent Acquisition
- Onboarding & Offboarding
- Project & Change Management
- Operations Management
- Leadership
- Microsoft Office Suite and Google Workspace
- Slack, Teams, Jira
- HR tech stack: Rippling, ADP, Paylocity, Lattice, Workable, Checkr, OfficeVibe, Greenhouse, Predictive Index, PlanSource, iCIMS/SkillSurvey, Neogov
Certification
SHRM-CP, 11/2025
Timeline
Manager, Human Resources
Procare Software
01.2024 - Current
Human Resources Generalist
Procare Software
06.2021 - 12.2023
Human Resources Coordinator
Procare Software
11.2019 - 05.2021
Facility Supervisor & Childcare Director
South Suburban Parks And Recreation
08.2017 - 10.2019
Recreation Coordinator & Childcare Director
South Suburban Parks And Recreation
10.2014 - 07.2017
Store Manager
The Palms Resort & Spa
11.2010 - 01.2018
Master of Science - Human Resources Management
Regis University
Bachelor of Science - Psychology
Metropolitan State University of Denver
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