Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Lauray

New York,NY

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Coupled with a solid background in talent acquisition, employee relations and performance management.

Overview

11
11
years of professional experience

Work History

Executive Assistant, CEO/HR Generalist

Alessi USA Inc
06.2021 - Current
  • Manage scheduling for company executive(s)
  • Draft, review and send communications on behalf of company executive(s)
  • Organize and prepare for meetings, including gathering documents and attending logistics of meetings
  • Prioritize emails and respond when necessary
  • Coordinate travel arrangements
  • Maintain various records and documents for company executive(s)
  • Creating department budgets and
  • Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
  • Interviewing and training new office employees and organizing their employment paperwork
  • Organizing maintenance companies to keep office clean and safe and ensure its appliances are in good working order
  • Reporting office progress to senior management and working with them to improve office operations and procedures
  • Assist with onboarding new employees, coordinating benefits enrollments, onboarding new hires, administering payroll, administering employee time-off and scheduling, and administering employee benefits
  • Perform new hire on-boarding and benefits enrollments, and assist with payroll administration and employee time-off and scheduling
  • Establish and maintain effective relationships with all department managers and employees
  • Ensure all employees are compliant with work, safety, and health standards
  • Assist with maintaining HR records, filing, and collecting reports
  • Reliably maintain employee files and including personnel records
  • Perform administrative HR tasks, including processing payroll, benefits and retirement, maintaining employee files, and performing data entry
  • Perform administrative duties

Customer Service Specialist

Supersmile
08.2018 - 06.2021
  • Daily response to all customer inquiries via email, telephone
  • Processing of all E-commerce retail orders
  • Verification and set up of all Wholesale accounts and order processing
  • Billing and Fulfillment of both retail and wholesale orders
  • Assisting Marketing Department with promotional runs
  • Trade show setup and facilitation.

Returns Receiving Supervisor/Customer Service

Spytec Inc
01.2013 - 06.2018
  • Receiving and processing all returned merchandise from website and various Market Place customers
  • Maintain daily received returns document
  • Processing of all refunds, manual replacements and reshipment's accordingly
  • Inputting clear customer account notes in internal system
  • Identifying critical distribution issues and report to appropriate Manager
  • Requesting Return to Vendor Authorizations
  • Creating Standard Operating Procedures for Customer Service and Returns Department
  • Training all entry level Customer Service representatives upon hire
  • Monitoring shipping and reshipment cost
  • Handling extensive telephone and email inquiries via Fresh Desk.

Education

Marketing and Systems

Bronx Community College
Bronx, NY

Skills

  • Excel
  • Google Suites
  • Critical Thinking
  • QlikView
  • Leadership
  • Problem Solving
  • Oral and Written Communication
  • Time Management

Timeline

Executive Assistant, CEO/HR Generalist

Alessi USA Inc
06.2021 - Current

Customer Service Specialist

Supersmile
08.2018 - 06.2021

Returns Receiving Supervisor/Customer Service

Spytec Inc
01.2013 - 06.2018

Marketing and Systems

Bronx Community College

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Chantel Lauray