Chantel Lee
North Las Vegas,Nevada
Summary
Obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve corporate goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Associate
Great Plains Enterprises
Las Vegas, NV
02.2023 - Current
- Sorting raw materials, equipment, and finished packages to ensure the smooth workflow of a warehouse
- Keep the building in a clean and orderly condition. Clean and supply designated building areas
- Responsible for making sure that consumers have access to the merchandise they are looking for by organizing and stocking product displays and storage
Bakery
Walmart, Deli Ta
North Las Vegas
01.2022 - 02.2023
- Prepared sandwiches and other food items for customers’ orders, including assembling items such as meats, cheeses, vegetables, condiments, and breads
- Stocking shelves with groceries, alcohol, pharmacy items, and other products
Customer experience Agent
Alorica
Las Vegas, Nevada
10.2020 - 02.2022
- Assisting customers with making outstanding payments for clients
- Consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options
- Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
- Calmly attempts to resolve and de-escalate any issues
Technical Support Agent/Customer Service
Asurion
Las Vegas, Nevada
10.2019 - 08.2020
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
Technical Support Agent/ Customer Service
Sykes Enterprises Inc
North Las Vegas, Nevada
10.2017 - 05.2019
- Consistently meeting and exceeding productivity goals
- Demonstrated mastery of customer service call script within specified time frames
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Secretary
America’s Graduates
North Las Vegas, Nevada
08.2015 - 08.2017
- Provided information management support to a job training program through the Clark County School District
- Excellent Presentation and negotiation skills
- Proven Adaptability to differing cultural and business environments
- Prepare wide range of communications, reports and documents.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV 08.2013 - 06.2017
Timeline
Warehouse Associate
Great Plains Enterprises
02.2023 - Current
Bakery
Walmart, Deli Ta
01.2022 - 02.2023
Customer experience Agent
Alorica
10.2020 - 02.2022
Technical Support Agent/Customer Service
Asurion
10.2019 - 08.2020
Technical Support Agent/ Customer Service
Sykes Enterprises Inc
10.2017 - 05.2019
Secretary
America’s Graduates
08.2015 - 08.2017
High School Diploma -
Mojave High School
08.2013 - 06.2017