Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantel Liddell

Rock Hill,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Clinic Operations Supervisor

Autism 360
07.2022 - 02.2023
  • Streamlined clinic operations by implementing efficient scheduling systems and staff coordination for over 30 staff.
  • Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
  • Ensured regulatory compliance through meticulous record-keeping, documentation, and adherence to industry guidelines.
  • Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for over 60 patients and employees alike.
  • Maintained accurate inventory management to reduce waste while ensuring necessary supplies were readily available when needed.
  • Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
  • Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement and positivity throughout the organization.
  • Assisted Human Resources with the hiring, employee reviews and onboarding process of employees.
  • Facilitated monthly meetings with Employee Engagement to reduce retention.

ABA Billing Lead

Mosaic Pediatric Therapy/ Achieve Therapy Services
12.2018 - 07.2022
  • Prioritized and managed high-volume workloads, meeting established deadlines and maintaining a high level of productivity in a fast-paced environment.
  • Increased accuracy in financial reporting by reconciling billing discrepancies and adjusting entries as needed.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Processed over 100 payments through electronic and manual methods without errors.
  • Monitored accounts receivables and credits to active accounts.
  • Ensured compliance with industry regulations by staying informed on changes and updating company policies accordingly.
  • Prevented revenue loss by identifying fraudulent transactions and working closely with security teams to address issues proactively.
  • Managed a team of 6 billers, providing guidance, and coaching, for professional growth and development.
  • Assisted in external audits by providing accurate documentation related to the billing process, helping to maintain a clean financial record for the company.
  • Generated daily, weekly and monthly reports for billing department.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Processed customer refunds and adjustments according to company policies.

Biller & A/R Specialist

Mosaic Pediatric Therapy/ Achieve Therapy Services
11.2015 - 11.2018
  • Scheduling
  • Increased revenue through timely processing of over 400 claims and thorough follow-up on outstanding payments.
  • Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
  • Worked effectively with medical payers such as Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Adapted quickly to changing business needs or priorities, demonstrating flexibility and a commitment to continuous improvement in A/R operations.
  • Developed strong relationships with key clients by fostering open lines of communication and ensuring prompt resolution of any concerns or disputes.
  • Maintained an organized filing system for all A/R documentation, facilitating easy retrieval for audits or other internal reviews as needed.
  • Maintained detailed records of all accounts receivable transactions, ensuring accuracy and completeness of financial data.
  • Developed and maintained billing procedures to make timely payments.
  • Audited and corrected billing and posting documents for accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Processed payments via telephone and in person with focus on accuracy and efficiency.

Sales/Customer Service Representative

Wiltec, Inc.
01.2000 - 12.2003
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of over 100 customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Answered constant flow of 30 customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Account Executive Assistant

Civic Development Group
01.1998 - 12.2000
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Answered high volume of 40+ phone calls and email inquiries.
  • Collaborated with cross-functional teams, ensuring smooth project execution and delivery.
  • Prepared detailed reports on account activities, allowing for informed decision-making by executives.
  • Organized and attended client meetings, taking comprehensive notes for follow-up actions as needed.
  • Managed mail and both incoming and outgoing correspondence, email and faxes.
  • Maintained a high level of confidentiality when handling sensitive client information and documents.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Screened personal and business calls and directed to appropriate party.

Education

Associate in Science - AS -

Mount Olive College
Wilmington, NC
05.2010

Skills

  • Interpersonal Communication Skills
  • Billing Specialist
  • Microsoft Office
  • Accounts Receivables Specialist
  • Scheduling and organization
  • HIPAA Compliance
  • Customer Service
  • Problem Solving
  • Detail-oriented
  • Recruitment and Hiring
  • Fast and efficient learner
  • Multitasking Abilities
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Data Entry

Timeline

Clinic Operations Supervisor

Autism 360
07.2022 - 02.2023

ABA Billing Lead

Mosaic Pediatric Therapy/ Achieve Therapy Services
12.2018 - 07.2022

Biller & A/R Specialist

Mosaic Pediatric Therapy/ Achieve Therapy Services
11.2015 - 11.2018

Sales/Customer Service Representative

Wiltec, Inc.
01.2000 - 12.2003

Account Executive Assistant

Civic Development Group
01.1998 - 12.2000

Associate in Science - AS -

Mount Olive College

Similar Profiles

CREATE PROFILE
Chantel Liddell