Chantel Manning
Kingston,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Data Analyst
Firstsource (Excellus OE-Contractual)
, REMOTE
09.2022 - Current
- Retained strong medical terminology understanding to better comprehend procedures in the field of Medicare/Medicaid.
- Processed Open enrollment applications while using systems SDS, Wipro, and Marx to complete applications while using DLP's
- Maintained a 100% audit score for all processed items in setting up EFT for members' banking, Applications, ABBYY, Return Mail, and Adding PCP per Report via spreadsheet
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Determintation Support Specialist
GT Independence Remote
07.2021 - 04.2022
- Ensure all compliance standards are met for audit purposes
- Accurately and efficiently complete payroll checklists for assigned agencies
- Resolve any discrepancies that may exist in the document along with time-sheet reviewing, time tracking, proofing&posting, disbursement and reviewing overlap and overtime reports
- Work with team leader to identify strategies for reducing errors that appear on the weekly OAR report
- Collaborate with the staff to resolve rejected time-sheet issues and reduce out-of-cycle payroll disbursements
- Completes administrative tasks such as filing, copying, data entry, and Maintained confidentiality of records relating to clients.
Claims Customer Service Representative
Live Ops Inc
01.2016 - 06.2021
- Handled 50+ customer interactions per day giving detailed, Personalized, friendly, Polite service to ensure the customer retention and satisfaction
- Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
- Collaborate with insurance agents and interview claimants to correct errors, rectify omissions and investigate questionable issues
- Selected by supervisor to assist with file closures; resolve complex claims-processing issues; participate in quality-control audits; and monitor status updates
- Maintained a superior quality rating of 90% in file handling and claims resolution, exceeding the 85% departmental goal.
Billing Specialist
Genpact
Wilkes-Barre
05.2019 - 02.2020
- Issue and post bills,receipts,and invoices, assisting clients with any invoicing questions
- Process bills using the company's proprietary billing software and reconcile billings with the AR ledger, creating invoices and reviewing calculations on billing statements
- Process incoming payments,verifying authenticity balance accounts
- Evaluated billing process to develop and implement modified techniques to maximize bill processing, increasing overall efficiency by 15%
- Improved AR performance by 12% by reminding clients of upcoming payments deadlines and recording deadlines and recording essential data in the database.
Customer Service Representative
TABCOM Mountain Top
01.2017 - 05.2019
- Exceeded sales target by 20% by maintaining advanced products and services knowledge and quickly assessing customer needs
- Promptly handled an average of 80 customer support calls and addressed concerns about faculties,product mishaps,offers, and other billing per day with a 95% customer satisfaction rate
- Monitored and recorded top customers grievances with details about frequency and seriousness using
- Excel sheet
- Developed effective strategies to market consumers' goods and service
Education
Diploma -
East Orange Campus High School East
06.2014
Skills
- Data Analysis
- Data Quality
- Clear and Concise Communication
- Data Entry
- Call Management
- Product Knowledge
Timeline
Data Analyst
Firstsource (Excellus OE-Contractual)
09.2022 - Current
Determintation Support Specialist
GT Independence Remote
07.2021 - 04.2022
Billing Specialist
Genpact
05.2019 - 02.2020
Customer Service Representative
TABCOM Mountain Top
01.2017 - 05.2019
Claims Customer Service Representative
Live Ops Inc
01.2016 - 06.2021
Diploma -
East Orange Campus High School East
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