Chantel Martinez- Roman
Boynton Beach,FL
Summary
passionate professional at Conviva Care Solutions with a proven track record, excelling in customer service and appointment scheduling. Recognized for enhancing patient satisfaction through effective communication and meticulous attention to detail. Adept at managing confidential information and fostering team collaboration, ensuring seamless operations in fast-paced environments. Willingness to learn, and take constructive criticism to better my skillset and knowledge.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Conviva Care Solutions
11.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Maintained organized reception area, contributing to overall office professionalism.
- Answer incoming phone calls and respond to inquiries or direct calls appropriately.
- Schedule, confirm, and reschedule patient appointments using electronic health record (EHR) system
- Verify patient insurance information and obtain necessary authorizations or referrals
- Collect and process co-pays, payments, and balances at time of service
- Maintain accurate patient records and update demographic and insurance information
- Assist patients with completing forms and understanding office policies
- Communicate effectively with clinical staff to ensure smooth patient flow
- Handle confidential information with the highest level of discretion and compliance with HIPAA regulations
Property Manager
Airbnb
02.2023 - 11.2023
- Managed property maintenance schedules to ensure timely repairs and upkeep.
- Supervised tenant relations, addressing concerns and facilitating effective communication.
- Coordinated property inspections, ensuring compliance with safety regulations and standards.
- Streamlined tenant onboarding processes, improving efficiency and tenant satisfaction rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Staff Accountant
John C. Cassidy Air Conditioning Inc.
01.2020 - 02.2022
- Prepared monthly financial statements and reports in compliance with regulatory requirements.
- Reconciled bank statements and resolved discrepancies efficiently to ensure accuracy.
- Assisted in the preparation of annual budgets and forecasts, supporting strategic planning efforts.
- Processed accounts payable and receivable, maintaining accurate records for timely payment cycles.
- Utilized accounting software to automate routine tasks, improving workflow efficiency.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Monitored cash flow closely to ensure sufficient funds were available for operational needs.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Collected and arranged financial information and entered details into software financial management system.
- Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FLHigh School Diploma -
John I Leonard High School
Lake Worth, FL05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- willingness to learn
- Problem-solving skills
- Data entry
- Team collaboration
- Scheduling
- Appointment scheduling
- Positive attitude
- Hardworking
Languages
English, Spanish
Full Professional
Timeline
Front Desk Receptionist
Conviva Care Solutions
11.2023 - Current
Property Manager
Airbnb
02.2023 - 11.2023
Staff Accountant
John C. Cassidy Air Conditioning Inc.
01.2020 - 02.2022
Associate of Arts - Business Administration And Management
Palm Beach State College
High School Diploma -
John I Leonard High School
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