Chantel Mathis
Trenton,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Summer Youth Counselor
Samaritan Church
Trenton, NJ
06.2014 - Current
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Created and implemented individualized plans for individual youth.
- Helped youth develop and achieve personal goals with close support.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Clerk
Department of Environmental Protection
Trenton, NJ
01.2023 - 02.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Customer Service Representative
Educational Testing Service Inc.
Ewing, NJ
01.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Youth Support Worker
Crossroads Programs
Willingboro, NJ
02.2018 - 02.2021
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
Education
High School Diploma -
Trenton High School
Trenton,NJ06.2015
Skills
- Reliability and punctuality
- Multitasking
- Problem-solving abilities
- Documentation and recordkeeping
- Computer proficiency
- Data entry
- Leadership development
- Mentoring and coaching
- Conflict resolution
- Adaptability
Timeline
Clerk
Department of Environmental Protection
01.2023 - 02.2024
Customer Service Representative
Educational Testing Service Inc.
01.2019 - 01.2023
Youth Support Worker
Crossroads Programs
02.2018 - 02.2021
Summer Youth Counselor
Samaritan Church
06.2014 - Current
High School Diploma -
Trenton High School