Chantel McBride
Muskegon
Summary
Highly adaptable and empathetic professional with extensive experience assisting patients, resolving complex issues, and remaining calm in fast-paced settings. Trained in medical terminology, clinical documentation, and patient interaction through optician work, with additional strengths in de-escalation and crisis response from corrections and retention roles. Ready to contribute strong teamwork and patient care skills, in a Patient Care Assistant role at Trinity Health.
Overview
1
1
Certification
Work History
Optician/Receptionist
America’s Best Contacts & Eyeglasses
- Checked in patients, verified demographics, and accurately billed medical and vision insurance while maintaining HIPAA compliance
- Provided direct patient support by gathering health history, clarifying symptoms or concerns, and preparing patients for their exam
- Took precise clinical measurements, (PD,seg heights, base curve, RX verification, trial lens fitting), demonstrating strong technical and detail-oriented skills.
- Documented patient interactions and exam details in electronic medical records with accuracy and attention to detail
- De-escalated patient concerns calmly and professionally, while maintaining dignity, comfort, and trust.
Solutions Specialist
Verizon Wireless
- Communicated clearly and compassionately with customers from diverse backgrounds, building trust and ensuring they felt understood.
- Followed strict company procedures and compliance standards
- Managed high stress or emotional situations with calm professionalism, diffusing tension and protecting customer dignity
- Recognized non-verbal cues and emotional changes in customers, providing the appropriate level of support
- Identified customers needs quickly and escalated complex issues to the appropriate department
Corrections Officer
Michigan Department of Corrections
- Identified medical needs or symptoms during interactions and escalated issues to medical staff promptly
- Communicated clearly with team members to coordinate responses and ensure the well being of individuals under supervision
- De-escalated conflicts ad emotionally charged situations with professionalism, patience, and empathy
- Conducted wellness checks and documented observations accurately
- Monitored individuals closely for changes in behavior, appearance, or mental state, reporting concerns promptly
Sales Retention Agent
Spectrum Cable
- Maintained professionalism in high stress situations and adapted communication styles for diverse populations
- Collaborated with supervisors and specialists to resolve complex issues
- Handled high-volume calls and resolved concerns empathetically.
- Built trust and rapport quickly over the phone
- Calmly supported individuals experiencing confusion, frustration, or distress by providing reassurance and practical help
Education
Certificate - Practical Nursing
West Shore Community College
Scottville12-2027
Diploma -
Muskegon High School
Muskegon, MI05-2009
Skills
- Effective patient communication
- Completed medical terminology course
- Understanding of HIPAA guidelines
- Effective time management
- Effective conflict resolution
- Collaborative teamwork
- Highly adaptable
- Certified in CPR and AED
Certification
CPR/AED Certified
Timeline
Optician/Receptionist
America’s Best Contacts & Eyeglasses
Solutions Specialist
Verizon Wireless
Corrections Officer
Michigan Department of Corrections
Sales Retention Agent
Spectrum Cable
Certificate - Practical Nursing
West Shore Community College
Diploma -
Muskegon High School