Chantel McCarty
Midvale
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
12
12
years of professional experience
Work History
Lead Generation Specialist
Joe Homebuyer
11.2023 - 11.2024
- Initiated contact with prospects and conducted follow-up texts to garner information and qualify leads.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Data Entry, Scheduling, Customer Service
Apex Clean Air
03.2018 - 12.2019
- Reported statistics requested by senior management accounting for database growth and call volume.
- Assisted customers with setting appointments.
- Maintained customer satisfaction and addressed customers needs and resolved concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Server
Olive Garden
09.2012 - 01.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped wherever needed from back end to front end regardless of job title.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT2009
Skills
- Works well under pressure
- Good listening skills
- Effective problem solver
- Customer-focused
- Inbound and Outbound Calling
- Administrative support
- Professional telephone demeanor
- Excellent time management skills
Timeline
Lead Generation Specialist
Joe Homebuyer
11.2023 - 11.2024
Data Entry, Scheduling, Customer Service
Apex Clean Air
03.2018 - 12.2019
Server
Olive Garden
09.2012 - 01.2017
High School Diploma -
Cottonwood High School
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