Summary
Overview
Work History
Education
Skills
Timeline
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Chantel McDonald

Pasadena,TX

Summary

Medical Office Manager with expertise in healthcare administration and patient care coordination. Proven track record of enhancing operational workflows, boosting patient satisfaction, and ensuring compliance with healthcare regulations. Skills include strategic planning, staff management, prior authorizations, financial oversight, and effective communication.

Overview

36
36
years of professional experience

Work History

Office Manager

David K. McDonald MD
Pasadena, TX
01.1993 - Current
  • Managed daily operations of primary care office, ensuring efficient workflows and high patient satisfaction.
  • Oversaw administrative functions to optimize processes for enhanced patient care.
  • Directed office management activities, boosting operational efficiency and service delivery.
  • Streamlined billing procedures to improve accuracy and reduce processing time.
  • Coordinated referrals and prior authorizations, increasing overall office efficiency.
  • Administered FMLA requests, ensuring compliance with federal regulations and timely processing.
  • Processed disability paperwork with accurate documentation and timely submission.
  • Compiled STAR reports to support strategic decision-making and facilitate data-driven insights.

Sales Associate

Krispin Antiques
Houston, TX
08.1989 - 12.1993
  • Facilitated sales of antiques while ensuring outstanding customer service and satisfaction.
  • Crafted unique antique designs to enhance product offerings and attract niche clientele.
  • Developed distinctive antique designs to enrich inventory and appeal to specialized market segments.

Education

Master of Arts - Art History

University of St. Thomas
Houston, TX
06-2005

Bachelor of Arts - Art History/ English

University of Houston
Houston, TX
12-1993

Skills

  • Office management
  • Billing procedures
  • Referral coordination
  • FMLA administration
  • Data analysis
  • Patient satisfaction
  • Customer service
  • Employee training
  • Employee supervision
  • Billing
  • Performance improvement
  • Scheduling coordination
  • Administrative support
  • Documentation expertise

Timeline

Office Manager

David K. McDonald MD
01.1993 - Current

Sales Associate

Krispin Antiques
08.1989 - 12.1993

Master of Arts - Art History

University of St. Thomas

Bachelor of Arts - Art History/ English

University of Houston

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