Chantel Muir
Haverhill,MA
Summary
Results-driven professional recognized for streamlining workflows, enhancing team productivity, and delivering projects on time in high-pressure, fast-paced environments. Expert at prioritizing and delegating tasks to maximize efficiency while fostering collaboration. Proven track record of making decisive, well-informed choices during challenges to drive successful outcomes. Adaptable and self-motivated, with a reputation for leading transformative initiatives and exceeding performance goals. Technically proficient, with outstanding skills in relationship-building, employee training, and delivering impactful presentations.
Overview
15
15
years of professional experience
Work History
Health Specialist Coordinator
Community Action Inc, Head Start/ Early Head Start Program
04.2022 - Current
- Administered comprehensive health services (medical, dental, mental health) in alignment with Head Start Program Performance Standards, federal regulations, and state licensing requirements.
- Coordinated and documented health screenings (vision, hearing, growth, developmental) and ensured timely follow-up, referrals, and treatment plans.
- Maintained and updated health records in ChildPlus and other electronic health management systems; generated data reports for compliance monitoring and funding audits.
- Developed and implemented health policies, procedures, and service plans to support program quality and federal grant requirements.
- Advocated for child wellness and supported early identification and intervention for developmental, behavioral, and medical needs.
Surgical Unit Coordinator
Mass General Hospital
02.2021 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements, assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Coordinated non-clinical and ancillary services of assigned patient care units.
Support Associate III
CGI Federal
02.2018 - 02.2021
- Pre-screen various clients applications for accuracy and completeness, and review varying forms of identification, parental consent, citizenship evidence, and other essential documents which determined acceptability
- Processed highly sensitive and confidential information and adhered and complied to internal controls, procedures, laws, and regulation pertaining to Boston Passport Agency
- Provided guidance to clients on laws, regulations pertaining to the issuance of as U.S Passport
- Operated various computer systems and office equipment’s in the day to day production of passport books, cards, and related documents
- Conducted research on passport cases by gathering information from a variety of sources, including but not limited to; applications, supporting documents, the internet, telephone calls, and various Department of State databases
- Successfully maintain, file, verify, and update passport application case files using various software’s and computer databases
Residential Concierge
Allied Universal
07.2015 - 02.2018
- Maintained front desk’s concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Assist leasing consultants with office filing, scheduling and touring prospects
- Addressed resident concerns and issues in accordance with the company’s customer service
- Handled 20 calls per day to address customer inquiries and concerns
Security Officer
Northeast Security Inc.
08.2012 - 07.2015
- Authorized entrance papers and granted or denied entrance to building
- Monitored and authorized entrance and departure of employees and visitors daily
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Hotel Customer Service
Towne Park LLC
07.2012 - 02.2015
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local area of interest and activities
- Followed all company policies and procedures, report accidents, injuries, and unsafe work conditions to managers
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-day-day duties accurately and efficiently
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Teaching Assistant
ABCD Early Learning Program
03.2010 - 06.2012
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Worked under direction of licensed teacher in and outside of classroom.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
Associate of Arts - Liberal Arts
Massachusetts Bay Community College
Wellesley Hills, MA05.2013
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management & Deadline Adherence
- Analytical Thinking & Strategic Planning
- Writing, Editing & Organization
- Interpersonal & Relationship-Building Skills
- Communication Support & Coordination
- Client Service & Support Excellence
Timeline
Health Specialist Coordinator
Community Action Inc, Head Start/ Early Head Start Program
04.2022 - Current
Surgical Unit Coordinator
Mass General Hospital
02.2021 - Current
Support Associate III
CGI Federal
02.2018 - 02.2021
Residential Concierge
Allied Universal
07.2015 - 02.2018
Security Officer
Northeast Security Inc.
08.2012 - 07.2015
Hotel Customer Service
Towne Park LLC
07.2012 - 02.2015
Teaching Assistant
ABCD Early Learning Program
03.2010 - 06.2012
Associate of Arts - Liberal Arts
Massachusetts Bay Community College
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