Chantel Overbey
Milton,TN
Summary
Dynamic and results-driven Business Office Manager with extensive experience managing daily operations for outpatient ambulatory surgery centers. Proven expertise in patient registration, billing, insurance verification, payroll, and compliance with regulatory and accreditation standards. Skilled at fostering staff development, streamlining processes, and promoting excellence in patient experience.
Overview
22
22
years of professional experience
Work History
Freelance Photographer
Chantel Overbey Photography
01.2003 - Current
- Provide professional photography services specializing in landscape, wedding, family, engagement, senior, and maternity portraiture
- Oversee all aspects of the business, including client communication, scheduling, photo editing, and on-time delivery of high-quality results
- Cultivate a creative eye and attention to detail to meet diverse client needs and ensure satisfaction
Business Office Manager
United Surgical Partners International
07.2021 - 11.2024
- Lead all business office operations, including patient registration, billing, payment posting, accounts payable, insurance verification, surgery scheduling, collections, human resources, onboarding, and payroll
- Ensure full compliance with USPI standards, regulatory requirements, and accreditation standards
- Conduct monthly audits, reconcile bank accounts, and generate financial and operational reports
- Serve as Compliance Champion, Medical Records Coordinator, and Patient Experience Champion while reporting directly to the Administrator
- Manage, train, and mentor staff to optimize performance and achieve organizational goals
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Business Office Coordinator
United Surgical Partners International
01.2019 - 07.2021
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
Surgery Scheduler
United Surgical Partners International
01.2014 - 01.2019
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
Accounts Payables
United Surgical Partners International
01.2011 - 01.2014
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Front Registration & Accounts Payables
United Surgical Partners International
05.2009 - 01.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Liberal Studies
Middle Tennessee State University
Murfreesboro, TNSkills
Advantx, Oracle, Kronos, ADP, Scancharts,One MNet Health, Availity, Waystar, AdobePhobe Photoshop, Lightroom, Creative Cloud, PowerPoint, Excel, Word
Timeline
Business Office Manager
United Surgical Partners International
07.2021 - 11.2024
Business Office Coordinator
United Surgical Partners International
01.2019 - 07.2021
Surgery Scheduler
United Surgical Partners International
01.2014 - 01.2019
Accounts Payables
United Surgical Partners International
01.2011 - 01.2014
Front Registration & Accounts Payables
United Surgical Partners International
05.2009 - 01.2011
Freelance Photographer
Chantel Overbey Photography
01.2003 - Current
Bachelor of Science - Liberal Studies
Middle Tennessee State University
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