Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantel Overton

Middletown,CT

Summary

Results-driven administrative professional with a proven track record of supporting program operations and enhancing organizational efficiency. Strong team collaboration skills and ability to adapt to changing needs. Experienced in managing schedules, coordinating events, and streamlining administrative processes to drive success.

Overview

17
17
years of professional experience

Work History

Program Assistant

Special Olympics Connecticut
04.2022 - Current
  • Responsible for providing administrative support to the sports and local programs department.
    Assist in managing the database of all SOCT games and participant information systems using GMS, VSYS, and Salesforce.
  • Support volunteer recruitment efforts by processing class background checks and protective behavior paperwork.
    Maintain an up-to-date Excel list of contact information for all local programs.
  • Process COI's from local programs and contact the insurance company to obtain approvals for the required signatures of any contracts.
  • Create and distribute promotional flyers, brochures and instructional guides for local programs in anticipation of special events and sporting competitions.
  • Collaborate with local organizations to distribute donated tickets to various programs.
  • Oversee team registration for assigned sports for each season. On the day of competition, assist in coordinating competition and presenting awards.


Banquet Server

Saint Clements Castle & Marina
05.2023 - 12.2024
  • Providing food service to guests in an efficient and courteous manner, ensuring the highest quality of service.
  • Setting up and dismantling ballrooms and other function spaces while maintaining a neat and clean environment throughout the function.
  • Maintaining a friendly, approachable, professional, and positive attitude towards all guests, coworkers, and vendors.
  • Directly addressing the banquet manager and banquet captain for any inquiries regarding the BOE. Actively participating in pre-meal meetings to comprehensively understand the timeline, menu, and detailed specifications of each event.

Job Coach

Goodwill Industries
08.2021 - 04.2022
  • Provided transportation services to clients to and from their work sites.
  • Administered job coaching sessions to individuals, monitoring their progress and providing guidance.
  • Conducted follow-up counseling sessions with clients at the agency’s location.
  • Accurately recorded weekly production figures for the group in spreadsheets.
  • Developed and prepared written assessments of individuals’ work adjustment, which were subsequently filed in case records.

Program Assistant

Chapel Haven Schleifer Center, Inc
01.2021 - 01.2022
  • Provided comprehensive support in the daily management of the recreational program for students both on and off campus.
  • Assumed the responsibility of planning, coordinating, and supervising all residence activities and virtual activities.
  • Drafted detailed outlines for lesson plans that served as the foundation for monthly activities and arts and crafts sessions.
  • Assembled and delivered activity supply bags to off-campus students who participated in virtual activities.
  • Compose engaging presentations on specialized topics for group discussions.
  • Maintained the recreation department’s social media accounts and ensured their active engagement.
  • Implemented routine maintenance and upkeep of the recreation office and facility equipment and materials.
    Ordered and managed the procurement of recreation equipment, supplies, and materials.
  • Monitored and documented residents’ participation in activities.
    Conducted electronic evaluations for program activities.
  • Organized transportation and supervised residents during off-site community activities.
  • Assisted in coaching students participating in Special Olympics and attending Best Buddies meetings and events.

Paraprofessional

Middletown Public Schools
08.2019 - 08.2021
  • Collaborated with individual students or small groups to reinforce the acquisition of academic knowledge.
  • Monitored student progress and conducted curriculum-based assessments.
  • Provided tutoring and assistance to students in completing assignments.
  • Performed administrative tasks to document student grades and other relevant documentation.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Youth Development Specialist

YMCA
08.2017 - 03.2020
  • Supervised program participants, ensuring their guidance and safety at all times.
  • Assisted site director in the planning, management, and implementation of age-appropriate programs.
  • Collaborated with school personnel to coordinate student services and ensure alignment with quality academic activities.
  • Provided positive behavior guidance that supports the developmental, social-emotional, and physical needs of all students.
  • Created and facilitated recreation and education activities for youths to engage in groups in safe environment.

Banquet Server

Inn at Middletown
06.2015 - 03.2020
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Worked with banquet manager and captain to coordinate event set up and schedule.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained proper serving experience, delivering items, fulfilling guest needs, removing courses, replenishing utensils, and refilling glasses.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

Recreation Assistant

Hartford Job Corps Academy
02.2019 - 09.2019
  • Assisted the recreation manager in developing and implementing diverse programs for students.
  • Organized and coordinated recreational activities for students, both on and off-campus.
  • Provided transportation to and from center-sponsored events, monitored and supervised students during off-center field trips.
  • Maintained recreation facility, equipment and materials to center standards.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.

Guest Services Representative

Sun
07.2016 - 03.2017
  • Greeted and registered guests, ensuring prompt and courteous service to maximize customer satisfaction and enhance the overall experience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Handled incoming phone calls for reservations and monitored online booking systems to prepare the necessary facilities and anticipate guest requirements.
  • Generated guest invoices and processed payments via cash and credit/debit cards; reconciled the cash drawer at the conclusion of each shift.
  • Promoted membership loyalty programs to stimulate sales and enhance customer retention.

Desk Attendant

Southern Connecticut State University
11.2012 - 05.2014
  • Provided coverage of a residence hall, apartment, or suite front desk during a designated shift.
  • Responded to student and building emergencies, including incidents within the immediate vicinity of the residence hall.
  • Answered the residence hall phone line, addressing student and guest inquiries and providing appropriate responses to individual needs.
  • Facilitated the registration of all residence hall guests.
  • Assisted with general office administration tasks.
  • Monitored building entrance activity and reported any concerns appropriately.
  • Provided assistance with building and campus evacuations and emergencies.

Cashier

McDonald's
05.2008 - 11.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Recreation And Leisure Studies

Southern Connecticut State University
New Haven, CT
05-2015

Skills

  • Effective team collaboration
  • Effective multitasking
  • Accurate data entry
  • Event management
  • Project planning

Timeline

Banquet Server

Saint Clements Castle & Marina
05.2023 - 12.2024

Program Assistant

Special Olympics Connecticut
04.2022 - Current

Job Coach

Goodwill Industries
08.2021 - 04.2022

Program Assistant

Chapel Haven Schleifer Center, Inc
01.2021 - 01.2022

Paraprofessional

Middletown Public Schools
08.2019 - 08.2021

Recreation Assistant

Hartford Job Corps Academy
02.2019 - 09.2019

Youth Development Specialist

YMCA
08.2017 - 03.2020

Guest Services Representative

Sun
07.2016 - 03.2017

Banquet Server

Inn at Middletown
06.2015 - 03.2020

Desk Attendant

Southern Connecticut State University
11.2012 - 05.2014

Cashier

McDonald's
05.2008 - 11.2009

Bachelor of Science - Recreation And Leisure Studies

Southern Connecticut State University

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