Summary
Overview
Work History
Education
Skills
Special Training Volunteer Work
Leadership Hr Responsibilities
Executive Administrative Skills
Timeline
Generic

Chantel S. Penney

Las Vegas

Summary

Dynamic professional with extensive healthcare and executive support experience at FoXX Health. Proven track record in patient advocacy and care coordination, resulting in improved patient satisfaction and operational efficiency. Proficient in Microsoft Office Suite and effective communication, fostering strategic partnerships and driving team success through innovative solutions.

Overview

6
6
years of professional experience

Work History

Patient Navigator

Pam Rehabilitation Centennial Hills
05.2025 - Current
  • As a Patient Navigator, I provide personalized support to patients and their families, ensuring a smooth transition through the rehabilitation process.
  • My role involves coordinating care plans, educating patients about treatment options, and liaising between medical staff and patients to address concerns and facilitate communication.
  • I advocate for patient needs, assist in navigating healthcare systems, and ensure compliance with healthcare regulations.
  • My dedication to patient-centered care contributes to improved outcomes and enhances patient satisfaction.

Executive Assistant

FoXX Health
02.2025 - Current
  • As an Executive Assistant to the CEO at FoXX Health, I play a pivotal role in ensuring the seamless operation of the executive office while actively contributing to team management and strategic direction.
  • I excel in orchestrating complex schedules, coordinating high-level meetings, and managing key communication between the CEO and diverse stakeholders.
  • Beyond traditional executive support, I am deeply involved in guiding and overseeing the team, ensuring alignment with company objectives and fostering a collaborative work environment.
  • I provide critical HR-related support, assisting in talent management, employee relations, and operational decision-making, serving as a bridge between leadership and the broader team.
  • My role also involves meticulously planning travel arrangements, preparing comprehensive reports and presentations, and driving key projects forward through effective leadership and coordination.
  • I am adept at leveraging technology to enhance productivity, utilizing tools such as Microsoft Office Suite, project management platforms, and communication software to streamline workflow.
  • With strong problem-solving skills and adaptability, I confidently manage evolving priorities with precision.
  • My keen attention to detail and discretion ensures that executive operations run smoothly, contributing directly to organizational efficiency and success.
  • By combining executive support, team leadership, and HR-focused responsibilities, I provide strategic insight and operational guidance to the CEO, making me an invaluable asset to FoXX Health’s leadership team.

Hospital Liaison

Community Wellness
12.2023 - Current
  • As a Hospital Liaison, I serve as the communicative bridge between healthcare providers, patients, and their families.
  • My role involves using my healthcare knowledge and administrative skills to facilitate patient care and enhance the patient experience.
  • Key responsibilities include coordinating patient discharge planning and ensuring the smooth transition from hospital to home by evaluating patient needs and working closely with the medical staff, in addition to providing detailed information, explanations, and patient education to patients and their families about treatment and care plans.
  • This position acts as a conduit between doctors, nurses, and patients to ensure that clear communication is effective, and to advocate for the patient’s rights and needs, assisting them in understanding and navigating the healthcare system.
  • It is essential to ensure compliance with healthcare laws, regulations, and standards.
  • As well as maintaining accurate records and documentation of patient interactions and care plans.

Hospice Business Development Liaison

1Care Hospice
02.2025 - 05.2025
  • As a Hospice Business Development Liaison for 1Care Hospice, I specialized in establishing strategic partnerships and fostering meaningful connections to drive growth and expand our outreach.
  • My role involves identifying new business opportunities, nurturing relationships with healthcare professionals, facilities, and community organizations, and effectively promoting the benefits of hospice care.
  • With a keen understanding of the hospice industry, I develop and execute marketing strategies to communicate our mission and values.
  • My strong presentation and communication skills enable me to convey the compassionate care and support provided by 1Care Hospice to patients and their families.
  • In this role, I managed referral sources to ensure a seamless transition for patients into our care.
  • My proactive approach, ability to analyze market trends, and dedication to fostering collaborative relationships contribute to enhancing the visibility and reputation of 1Care Hospice within the community.
  • Through my commitment to excellence and passion for making a positive impact, I play a crucial role in the ongoing success and growth of 1Care Hospice, ensuring that more individuals and families receive the compassionate care they deserve during their most challenging times.

Training and Development Specialist

CCT Research
09.2022 - 11.2023
  • Develops, enacts, and leads employee training programs within the scope of clinical research operations.
  • These included but were not limited to the following: Enhancing organizational performance and the competencies of individual employees by designing and conducting training programs in alliance with the company's core values, performing training need assessments with the input of Site Operations and Auditors.
  • The scope includes designing and delivering curriculum, developing learning material, managing all phases of training interventions, and complying with the Company’s standard operating procedures and guidelines.

Clinical Research Coordinator II

Intermountain Healthcare
01.2021 - 09.2022
  • To facilitate the operational objectives and goals of the Sponsor and Study Investigator.
  • This position is responsible for assisting, planning, communicating, and leading a clinical research trial for success.
  • The daily responsibilities will include, but are not limited to, different elements of a study start-up, such as feasibility, IRB applications, developing patient informed consent forms, and other subject matter for IRB approval.
  • Expand awareness and share educational material with providers and potential participants to increase study enrollment.
  • Develop and implement operational procedures and protocols for accurate data abstraction.
  • Maintain regulatory binders and adhere to the GCP, HIPAA, and the Institution’s regulations.
  • Other responsibilities of the coordinator are coordinating and communicating with study monitors, screening and assessing the eligibility of potential participants, communicating and monitoring participants in clinical trials, retaining study participants, specimen collection, and processing.
  • Current and prior studies have been: Freenome 930, Freenome 004, Freenome 005, MT-0725, MT-1410, MT-4401, MT-4420.

Customer Success Director/Life Coach

LifeBac LLC
08.2019 - 01.2021
  • This position is responsible for the daily operations of a new and upcoming start-up company.
  • It is responsible for communicating, planning, coordinating, and leading client success, maintaining and enhancing client experience, and meeting organizational and operational objectives with the CEO and medical providers.
  • This included but was not limited to sales and marketing, client onboarding, retention, and client account management.
  • Developing, expanding, and implementing operational procedures and protocols.
  • Engage and train other team members to develop and maintain company standards and achieve client satisfaction.
  • To develop strategies for improving client success across the board, provide product and service information, resolve product and service issues, provide client support, ensure all work is complete for personal backlog and those of the team, support the team with a positive attitude, and help with team tasks and special projects.
  • Be the first or second point of contact in handling escalated client service issues, review case errors and complaints as requested, and take appropriate action.
  • Create and review SOPs for the team, lead calibrations, and daily stand-ups, and look for ways to improve the client success experience.
  • Developed and implemented a life coaching curriculum for clients to follow for maximum success and to maintain the client's personal goals.

Education

Business Management -

Bryan University
05.2025

Certification in Phlebotomy -

Phlebotomy Training Specialists
05.2010

State and National Certification in Phlebotomy -

05.2010

College of the Redwoods
01.1996

Skills

  • Microsoft Office Suite
  • Healthcare regulations
  • Business development
  • Customer relationship management
  • Patient advocacy
  • Care coordination
  • Effective communication
  • Strategic partnerships
  • Team leadership
  • Project management
  • Medical terminology
  • Salesforce
  • HubSpot
  • WordPress
  • SharePoint
  • Asana
  • Trello
  • Slack
  • Mondaycom
  • HR and talent management systems
  • Microsoft Teams
  • Zoom
  • Calendar management
  • Scheduling
  • Meeting coordination
  • Stakeholder communication
  • Travel planning
  • Expense reporting
  • Report preparation
  • Presentations
  • Data analysis
  • Team direction
  • Management
  • Pipeline management
  • Employee relations
  • Collaboration with CEO
  • Executive strategies alignment

Special Training Volunteer Work

Board Member, National Association of Phlebotomist Training (NAPT), 04/01/18, Shape certification standards and examination protocols., Evaluate and certify individuals at various levels.

Leadership Hr Responsibilities

  • Team direction and management, working closely with leadership
  • HR-related support, including pipeline management and employee relations
  • Collaboration with the CEO to align executive strategies with organizational goals

Executive Administrative Skills

  • Calendar management & scheduling for executive leadership
  • High-level meeting coordination and stakeholder communication
  • Travel planning and expense reporting
  • Report preparation, presentations, and data analysis

Timeline

Patient Navigator

Pam Rehabilitation Centennial Hills
05.2025 - Current

Executive Assistant

FoXX Health
02.2025 - Current

Hospice Business Development Liaison

1Care Hospice
02.2025 - 05.2025

Hospital Liaison

Community Wellness
12.2023 - Current

Training and Development Specialist

CCT Research
09.2022 - 11.2023

Clinical Research Coordinator II

Intermountain Healthcare
01.2021 - 09.2022

Customer Success Director/Life Coach

LifeBac LLC
08.2019 - 01.2021

Business Management -

Bryan University

Certification in Phlebotomy -

Phlebotomy Training Specialists

State and National Certification in Phlebotomy -

College of the Redwoods

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Chantel S. Penney