Chantel Pringle
Jacksonville,Florida
Summary
Seasoned account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
17
17
years of professional experience
Work History
Accounts Specialist
Adecco Group
Jacksonville, FL
01.2019 - 07.2024
- Conducted audits on weekly timesheets and invoice documentation to ensure adherence to contractually defined standards of completeness, accuracy, and authorization.
- Submitting invoices to clients per requirements and within the client's billing deadline
- Identifying and researching billing and payroll issues and taking steps to correct them as appropriate
- Assisting the Cash Application department with proper posting of client payments
- Performing Accounts Receivable research to clear items from aging, and performing collections weekly
- Coordinated with Accounting to book potential invoice write-off accrual in the appropriate period
- Prepared various mid-month and month-end reports upon request for clients and sales representatives.
- Collaborating with sales representatives to resolve any billing or collection issues that may be impacting client relationships and revenue
- Identify opportunities for process improvement within the accounts receivable process and work with cross-functional teams to implement changes
- Providing regular updates to clients on the status of their accounts and addressing any concerns or issues they may have
- Develop and maintain strong relationships with key clients to ensure their satisfaction and overall success
- Maintaining accurate and up-to-date records of all client interactions and resolutions
- Implemented creative approaches to enhance collections and minimize accounts receivable aging, leading to enhanced cash flow and increased revenue for the organization
Accounts Specialist
GE Global Operations
Jacksonville, FL
08.2018 - 12.2018
- Navigated back-office transactions in a computer system
- Apply problem-solving skills to solve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Answer approximately 300 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Develop and implement efficient back-office processes through automation and technology to improve transaction accuracy and reduce processing time
- Collaborate with cross-functional teams to identify and implement process improvements
Accounts Receivable I
NapcoImports/1-800Flower
Jacksonville, FL
04.2016 - 07.2018
- Assists in month-end closing procedures preparing analysis and information to support the financial closing process
- Support annual Budget and Long-Range Planning processes
- Analyze department timesheet submission throughout the month for project accuracy and implications of spend
- Enter monthly invoices into customer-specific platforms
- Identify opportunities for cost savings and process improvements in the month-end closing procedures and budget planning processes
- Utilize data analysis to identify trends and patterns in accounts receivable processes, and develop recommendations for improving efficiency and reducing costs
- Conduct regular credit checks on new and existing customers to ensure credit worthiness and minimize bad debt risk
FHA Underwriter
WashingtonMutual/JPMorganchase
Jacksonville, FL
02.2007 - 12.2014
- Research disputed items while resolving delinquencies and negotiating equitable payment arrangements
- Handled high-volume calls, and resolved calls at the first point of contact with responding to incoming phone calls regarding the customer service aspect of mortgage loans
- Focused on verifying the accuracy of the Negotiator's review and analysis
- Conduct regular training sessions for employees on mortgage industry regulations and compliance to ensure compliance with federal and state laws
- Ensure compliance with FHA underwriting guidelines and regulations by reviewing loan files and documentation for accuracy and completeness
- Analyze and interpret financial statements to determine the borrower's creditworthiness and likelihood of repayment
- Conduct thorough analysis of borrowers' financial documents to determine eligibility for FHA loans and ensure compliance with FHA underwriting guidelines
- Conduct regular audits of loan files to ensure compliance with FHA underwriting guidelines and regulations
- Provide support and guidance to loan officers and processors regarding FHA underwriting guidelines and regulations to ensure accurate and compliant loan processing
- Review loan applications and supporting documentation to determine eligibility for FHA underwriting and ensure compliance with WashingtonMutual/JPMorganchase guidelines
Education
Bachelor of Science -
Florida State College-The National Society of Leadership & Success
01.2020
Skills
- PeopleSoft
- Siebel
- Microsoft Office
- Citrix
- Lending portal
- SalesForce
- Oracle
- Cloud
- Productivity/Time Management
- Billing resolutions
- Delegation
- Trainability
- Prioritization
- Decision-Making
- Written Communication
- Audit Support
- Bank Reconciliation
- Variance Analysis
- Invoice Processing
- Customer Engagement
Timeline
Accounts Specialist
Adecco Group
01.2019 - 07.2024
Accounts Specialist
GE Global Operations
08.2018 - 12.2018
Accounts Receivable I
NapcoImports/1-800Flower
04.2016 - 07.2018
FHA Underwriter
WashingtonMutual/JPMorganchase
02.2007 - 12.2014
Bachelor of Science -
Florida State College-The National Society of Leadership & Success
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