Chantel Rivera
Jonesboro,GA
Summary
Dedicated Assistant Property Manager with over 4 years of experience. Proven ability to establish and maintain excellent results and communication with staff, vendors, tenants and prospects. Self-driven and highly proficient in building lasting relationships with key decision making to further company goals. Currently seeking employment that provides stability and growth.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager/Leasing Manager
River Valley
02.2022 - Current
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services
- Record accurate records of all resident and tenant correspondence
- Follow up on delinquent tenants and filed evictions monthly
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Tour apartments to potential tenants and answered questions regarding community
- Manage all annual inspections, renewals and leasing functions
- Process applications making sure prospects were qualified
- Oversee leasing staff to ensure monthly goals were met
Assistant Property Manager
ZRS Management
02.2021 - 02.2022
- Decreased delinquency by over 50%
- Managed all APM reports and ensured completion by deadline
- Worked with leasing staff to resolve all escaladed resident issues to ensure adherence to customer service standards
- Collected rent and tracked resident payments and information in Onesite
- Developed and implemented building procedures: move-ins/move-outs inspections, renovations, and maintenance
- Coordinated with Property Manager to schedule, organize, and host tenant functions
- Maintained and maximized revenue and adhered to budgeted cost
- Advertised and marketed the community online
- Completed all resident correspondences, including late payment notices
- Assisted Property Manager in all staff training
- Managed/Filed all evictions
- Worked with numerous Rental Assistance Programs to provide assistance for residents
- Complied with Fair Housing requirements and laws
- Assisted Property Manager with staff building activities
- Contacted and followed up on all lease renewals
- Ensured excellent Knock scores
Leasing Specialist
Tenant Association
11.2017 - 12.2020
- Data Entry/ Bookkeeping/Filing
- Processed applications making sure prospects were qualified
- Entered service request/scheduled vendors to punch make ready units
- Assisted residents with home ownership programs
- Qualified homes through tax assessment letters mortgage statements
- Answered multiple phone lines/collect rent
- Audit resident files/worked with Section 8 tenants/review vouches/daily inspections
- Assist management with training new employees
- Scheduled monthly activities for residents
- Assisted APM with workload
- Reviewed leases with new residents/ lease renewals
Case Manager
Patient Matters
10.2017 - 10.2019
- Provided product application support for Hospital Staff
- Gathered customer's information and determined the issue by evaluating and analyzing the symptoms to resolve cases
- Followed-up on cases within Salesforce ticketing system for tracking issues and problem resolution
- Worked with users to resolve Eligibility and Estimation problems, to ensure the registration staff were able to provide accurate benefit responses within the product
- Provided on-call support for emergency issues after hours during rotating week
- Tracked and maintained active contracts with clients to maintain estimate accuracy
- Reviewed client outages and HL7 message delays in Iguana
- Edited and processed files in FileZilla
- Tracked and notified clients of systems Maintenance during rotating on-call week
- Worked within Outlook to communicate with employees and clients
- Leveraged tools, resources and company procedures to address and diagnose problems.
Customer Service Representative
DaVita Rx LLC
05.2017 - 10.2017
- Handled inbound call requests to refill prescriptions
- Performed copay collection transactions by processing payment
- Set up delivery for specialty medication
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Education
High School Diploma -
Cornerstone Christian Correspondence School
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Interboro Institute
Skills
- Onesite
- Yardi
- Rent Manager
- Matrix
- Lead to Lease
- Knock
- Relationship building and retention
- Leasing and sales
- Team management
- Training and mentoring
- Problem resolution
- Telephone and email etiquette
- Marketing and advertising
Timeline
Assistant Property Manager/Leasing Manager
River Valley
02.2022 - Current
Assistant Property Manager
ZRS Management
02.2021 - 02.2022
Leasing Specialist
Tenant Association
11.2017 - 12.2020
Case Manager
Patient Matters
10.2017 - 10.2019
Customer Service Representative
DaVita Rx LLC
05.2017 - 10.2017
High School Diploma -
Cornerstone Christian Correspondence School
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Interboro Institute
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