Chantel Rivera
Relocating To Central Florida,USA
Summary
Detail oriented and highly organized Property Manager with 9+ years of experience overseeing multifamily communities up to 400+ units. Relocating to Orlando in August and actively seeking long term opportunities with a reputable management company. Open to live on-site positions.
Overview
15
15
years of professional experience
Work History
Community Manager
Greystar
01.2021 - Current
- Recruited, trained, and supervised leasing and maintenance staff, conducting performance reviews and mentoring for growth, experience directly transferable to recruiting and talent management.
- Maintained accurate records, managed vendor contracts, and handled high-level correspondence skills essential for office management and executive support roles.
- Created and implemented resident retention programs, coordinated community events, and built strong relationships to foster a sense of belonging relevant to social work and community outreach roles.
- Served as a point of contact for escalated resident concerns, using conflict resolution and empathy to provide solutions and support.
- Managed budgets, financial reporting, and capital project planning, ensuring profitability and long-term asset health.
- Utilized software such as Yardi, Entrata, Onesite, and Microsoft Office Suite to streamline operations and communication.
- Partnered with regional leadership, vendors, and community stakeholders, demonstrating cross-functional collaboration and organizational skills.
- Developed marketing plans, tracked leasing performance, and adjusted strategies based on data analysis, valuable for roles requiring strategic thinking and metrics-based decision making.
Assistant Property Manager
ZRS Management
01.2019 - 01.2021
- Collected rent payments, processed invoices, and maintained accurate financial records using Yardi and Onesite.
- Conducted property tours, processed lease applications, and facilitated move-ins/move-outs.
- Collaborated with maintenance teams to prioritize work orders and ensure timely unit turns.
- Handled resident concerns and conflict resolution, enhancing retention and community satisfaction.
- Helped implement marketing strategies and tracked lead sources to drive traffic and leasing performance.
- Ensured compliance with Fair Housing laws and company policies through ongoing training and oversight.
- Generated weekly and monthly reports for upper management and ownership review.
Leasing Professional
Tenant Association
12.2015 - 01.2019
- Provided front-line support to prospective and current residents.
- Conducted property tours and assisted with leasing paperwork.
- Maintained high occupancy rates through strategic leasing efforts.
Sales Supervisor
Kohls
07.2010 - 12.2015
- Supervised daily sales floor operations, ensuring excellent customer service and team productivity across departments.
- Trained and coached associates on POS systems, upselling techniques, and store procedures to enhance checkout efficiency and customer satisfaction.
- Oversaw merchandise recovery throughout the store, maintaining visual standards and ensuring a clean, organized shopping experience.
- Coordinated freight processing, including unloading trucks, organizing stockrooms, and prioritizing replenishment based on floor needs and sales trends.
- Resolved customer issues with professionalism and urgency, resulting in improved satisfaction scores and repeat business.
- Monitored sales performance, provided real-time feedback, and supported team members in meeting individual and store goals.
- Ensured compliance with loss prevention policies, cash handling procedures, and company standards.
Education
High School Diploma -
Cornerstone Christian Correspondence School
01.2004
Skills
- Financial budgeting and reporting
- Teamwork and collaboration
- Property tours and inspections
- Income and expense management
- Daily operations oversight
- Recruitment
Timeline
Community Manager
Greystar
01.2021 - Current
Assistant Property Manager
ZRS Management
01.2019 - 01.2021
Leasing Professional
Tenant Association
12.2015 - 01.2019
Sales Supervisor
Kohls
07.2010 - 12.2015
High School Diploma -
Cornerstone Christian Correspondence School
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