Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chantel Roberts

Summary

Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Residential Counselor

Alston Wilkes Society Columbia Youth Home
03.2024 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Collaborated with staff members to create individualized discharge plans that addressed each resident''s unique needs, aftercare resources, and support systems.
  • Implemented behavior modification techniques to assist residents in making positive choices towards personal growth.
  • Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
  • Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
  • Supported residents'' educational goals through tutoring, supervision during homework sessions, and advocating for necessary accommodations.
  • Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents.
  • Contributed to the development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
  • Conducted intake assessments on new residents, accurately identifying needs and developing appropriate action plans in response.
  • Collaborated with multidisciplinary teams to ensure comprehensive care was provided to each resident.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Coordinated with other professionals to develop interdisciplinary treatment plans.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Observed and monitored client behavior and responses to treatment.
  • Supervised team of residential counselors while managing 24-hour residential facility for children with mental health disorders.
  • Offered trauma informed care to all residents in a home setting.

Residential Treatment Assistant

Wellpath Recovery Solutions
01.2021 - 03.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Observed and supervised residents throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted residents to and from court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed behavior of residents individually and in groups.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for residents by connecting them with appropriate resources and services within the facility.

Residential Counselor

Three Rivers Midlands
11.2022 - 07.2023
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Coordinated with other professionals to develop interdisciplinary treatment plans.
  • Supervised team of residential counselors while managing 24-hour residential facility for children and adolescents with mental health disorders.

Behavioral Health Assistant

South Carolina Department Of Mental Health
10.2021 - 04.2022
  • Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
  • Collaborated closely with healthcare providers in coordinating treatment plans for patients with co-occurring medical conditions impacting their behavioral health outcomes.
  • Conducted routine follow-ups with discharged clients to ensure they continued receiving appropriate support from community resources after transitioning out of care.
  • Maintained detailed documentation of patient progress, ensuring accurate records were available for ongoing care coordination efforts among the healthcare team.
  • Collaborated with multidisciplinary team members to develop comprehensive treatment plans that addressed patients'' behavioral health needs holistically.
  • Participated in case reviews and treatment team meetings, providing valuable input based on direct observations of patient progress and needs.
  • Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
  • Facilitated group therapy sessions, fostering a supportive environment that encouraged open communication and personal growth.
  • Provided crisis intervention services to individuals experiencing acute mental health distress, offering immediate support and connecting them with appropriate resources.
  • Monitored medication adherence among assigned caseloads, promptly addressing any concerns or discrepancies with both patients and prescribing professionals.
  • Served as a liaison between patients and healthcare providers, facilitating clear communication of treatment goals and expectations for all parties involved.
  • Utilized motivational interviewing techniques to engage patients in discussions about their goals and aspirations related to mental health recovery.
  • Conducted thorough assessments of new patients, gathering essential information needed to create effective treatment plans.
  • Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of behavioral health assistance.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Direct Care Professional

Broadstep Behavioral Health
07.2018 - 01.2021
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Enhanced client well-being by providing personalized care and support in daily living tasks.
  • Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Increased client participation in community activities through careful planning and coordination with local organizations.
  • Improved client independence through the implementation of tailored activities and skill-building exercises.

Education

Bachelor of Science - Social Work

Capella University
Minneapolis, MN
04.2027

High School Diploma -

Carvers Bay High School
Hemingway, SC
06.2011

Skills

  • De-Escalation Techniques
  • Boundaries Establishment
  • Client Advocacy
  • Supply Replenishment
  • Safety Management
  • Client Transportation
  • Progress Monitoring
  • Patient Education
  • Professionalism and Ethics
  • Self-Care Practices
  • Multicultural Sensitivity
  • Motivational Interviewing
  • Resident support
  • Behavioral Intervention Plans
  • Crisis Counseling
  • Mental Health Disorders
  • Incident Reporting
  • Safety Standards and Compliance
  • Policy Enforcement
  • Healthy Habits Promotion
  • Crisis Prevention Intervention
  • Emotional Support
  • Resident Supervision
  • HIPAA Compliance
  • Group Activities

Certification

  • RBT - Registered Behavior Technician
  • First Aid/CPR Certified
  • CPI Certified


Languages

Spanish
Native or Bilingual
Italian
Professional Working

Timeline

Residential Counselor

Alston Wilkes Society Columbia Youth Home
03.2024 - Current

Residential Counselor

Three Rivers Midlands
11.2022 - 07.2023

Behavioral Health Assistant

South Carolina Department Of Mental Health
10.2021 - 04.2022

Residential Treatment Assistant

Wellpath Recovery Solutions
01.2021 - 03.2024

Direct Care Professional

Broadstep Behavioral Health
07.2018 - 01.2021

Bachelor of Science - Social Work

Capella University

High School Diploma -

Carvers Bay High School

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Chantel Roberts