Summary
Overview
Work History
Education
Skills
Other
Work Availability
Work Preference
Software
Languages
Certification
Accomplishments
Timeline
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Chantel Robichaud

Las Vegas,NV

Summary

Dynamic and results-driven Beverage and Hospitality Manager with a strong background in beverage operations, event execution, and team leadership. Proven track record in driving operational efficiency, improving guest service, and enhancing team performance. Skilled in cost control, inventory management, and staff development. Seeking to leverage expertise in beverage management and hospitality operations to transition into a more senior role or banquet management within the hospitality industry.

Overview

10
10
years of professional experience

Work History

Beverage Manager

Caesars Entertainment
10.2023 - Current
  • Direct smooth, efficient, and cost-effective daily operations of 13 outlets, including labor management, supervision of all aspects of services, scheduling, cost control, inventory, ordering, payroll, and employee needs
  • Establish and implement stand operating procedures to ensure efficiencies and health and safety standards are met
  • Maintain precise and complete employee records, handle employee relation matters with a professional approach, and administer praises and disciplinary actions as needed under a collective bargaining agreement for team of bar apprentices, bartenders, and cocktail servers
  • Execute events hosting up to 125 guests including coordinating setup, staffing, and payment processing, while serving as the main contact during the event


Restaurant Manager

Shake Shack
09.2022 - 09.2023
  • Led and mentored team members on standards and processes, fostering their development and improving employee satisfaction and retention
  • Ensured compliance with food safety requirements in accordance with NVHD and internal health safety audit
  • Oversaw on-boarding, i-9 document verification, training and development, work permits, employee engagement, and recognition program
  • Reliably achieved a guest satisfaction rating above 92% through personalized service, anticipating guests’ needs, and promptly resolving guest complaints
  • Exceeded labor goal of 12% for an establishment with $180-$240k in weekly net sales through productivity improvements, effective sales monitoring, and encouraging pre-closing procedures

General Manager

Café Lola
04.2022 - 09.2022
  • Navigated daily operations including optimized scheduling, inventory, ordering, guest recovery, guest service and executing quality standards in a high volume, fast-paced, upscale café environment
  • Facilitated interviewing, hiring, onboarding, and training for the grand opening of new café location
  • Observed individual performance, deliver constructive feedback, provide coaching and immersive training
  • Increased profits through strategic labor monitoring, upselling, cross-training initiatives, and suggestive selling
  • Cultivated a welcoming environment resulting in a 45% returning customer base
  • Implemented a PAR system, reducing food waste by up to 17% and minimizing weekly food and beverage costs

Hotel Manager

Rio All-Suites Hotel & Casino
10.2021 - 03.2022
  • Outperformed profitability targets by optimizing revenue sources and establishing monthly employee incentives
  • Interviewed, selected, trained, and led staff on property management systems, guest service standards, and operations for a 2,500-room integrated resort
  • Engaged with engineering, housekeeping, security, and guest services regarding escalated incidents involving cleanliness, injury, security risk, property damage, and liability

Front Desk Manager

Teton Mountain Lodge & Spa
Jackson, Wyoming
02.2021 - 11.2021
  • Achieve AAA Four-Diamond standards in a 145-room property, while overseeing front desk, bell and concierge
  • Review restaurant financial transactions for credit card cash variances, guest recovery compensation, and daily revenue
  • Utilize hotel software and procedures: SMS host system, Alice, night audit, and Shift4
  • Train, assess, and coach front desk staff on guest standards, computer software, and concierge expectations

Poker Dealer

The Venetian Resort
Las Vegas, NV
01.2016 - 02.2021
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
  • Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.

Poker Dealer

Caesars Palace Hotel And Casino
05.2015 - 07.2020
  • Maintained efficient and accurate game in accordance with Nevada Gaming Control Board and room policy
  • Cross trained in cashier duties handling ~ $150K cash per shift; Responsibility includes selling patron chips, payouts, tournament buy-ins, and high hand payouts, while adhering to AML SOP's, internal controls, Title 31, and and IRS
  • Promoted from Bally’s Las Vegas; Support World Series of Poker since 2015
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.

Education

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

UNIVERSITY OF NEVADA – LAS VEGAS
Las Vegas, NV
12.2020

Skills

  • Stratton Warren
  • UKG
  • Advanced PC proficiency
  • LMS
  • Opera
  • InfoGenesis
  • Alice
  • French: Intermediate proficiency

Other

  • ServSafe Manager Certification
  • Three Square Volunteer 2023-Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsWork-life balance

Software

Stratton Warren

LMS

Office365

Opera

HotSOS

Alice

Avero

Restaurant365

Languages

French
Professional Working

Certification

ServSafe Food Manager

Accomplishments

Created a manager training guide and reference book for incoming hotel managers at Rio All-Suites Hotel & Casino. Contents included LMS software, HotSOS and FAQ's.

Timeline

Beverage Manager

Caesars Entertainment
10.2023 - Current

Restaurant Manager

Shake Shack
09.2022 - 09.2023

General Manager

Café Lola
04.2022 - 09.2022

Hotel Manager

Rio All-Suites Hotel & Casino
10.2021 - 03.2022

Front Desk Manager

Teton Mountain Lodge & Spa
02.2021 - 11.2021

Poker Dealer

The Venetian Resort
01.2016 - 02.2021

Poker Dealer

Caesars Palace Hotel And Casino
05.2015 - 07.2020

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

UNIVERSITY OF NEVADA – LAS VEGAS

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Chantel Robichaud