Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantel Robinson

Dallas,TX

Summary

Results-driven Collection Specialist known for productivity and efficiency in completing tasks. Specialize in negotiation, account reconciliation, and regulatory compliance, skills which are leveraged to reduce delinquencies and improve recovery rates. Excel in communication, problem-solving, and empathy, soft skills that ensure positive interactions with clients while effectively managing debt collection processes.

Overview

6
6
years of professional experience

Work History

Collection Specialist

Affinity Sleep Care
12.2018 - Current
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Developed solutions to resolve customer payment disputes or discrepancies.
  • Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
  • Maintained accurate records of all collection activities in the computer system.
  • Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
  • Researched customer accounts for errors or discrepancies and corrected them as necessary.
  • Conducted skip tracing activities to locate missing debtors when needed.
  • Ensured compliance with applicable federal and state laws governing collections practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Patient Access Specialist

RemX, McKesson Specialty
11.2022 - 12.2023
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Served as a liaison between patients and third-party payers, ensuring that all necessary documents are submitted in a timely manner.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Provided assistance with answering questions related to billing processes or assisting customers with payment plans.

Benefits Enrollment Specialist

Chime Solutions
Dallas, TX
11.2019 - 04.2020
  • Developed and implemented communication plans to ensure timely delivery of information to employees regarding open enrollment.
  • Provided customer service support for employee inquiries related to benefits, including health insurance and retirement plans.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

Health Sciences

Texas Southern University
Houston, TX
12-2018

Skills

  • Credit and collections
  • Data Entry
  • Skip Tracing
  • Collections
  • Intuit QuickBooks
  • Attention to Detail
  • Teamwork and Collaboration
  • Organization
  • Account Management
  • Outbound Calling
  • Account Analysis
  • CRM Tools
  • Negotiating
  • Strong Communication Skills
  • Time Management
  • Accounting Knowledge
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word

Timeline

Patient Access Specialist

RemX, McKesson Specialty
11.2022 - 12.2023

Benefits Enrollment Specialist

Chime Solutions
11.2019 - 04.2020

Collection Specialist

Affinity Sleep Care
12.2018 - Current

Health Sciences

Texas Southern University

Similar Profiles

CREATE PROFILE
Chantel Robinson